336400075-3-2-2021-18-AS-RLAY-BYWRCP-20210308115441

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336400075
Report Date: 03/02/2021
Date Signed: 03/02/2021 04:18:07 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2021 and conducted by Evaluator Tricia Danielson

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20210204084632

FACILITY NAME:	ATRIA HACIENDA		FACILITY NUMBER:	336400075
ADMINISTRATOR:	BARTON, ROBERT		FACILITY TYPE:	740
ADDRESS:	44600 MONTEREY AVE		TELEPHONE:	(760) 341-0890
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	266	CENSUS: 140	DATE:	03/02/2021
		UNANNOUNCED	TIME BEGAN:	04:00 PM
MET WITH:	Robert Barton, Executive Director		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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Unlawful eviction

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tricia Danielson contacted the facility via telephone to conclude a complaint investigation into the allegation listed above. LPA identified herself and discussed the purpose of the call and the elements of the investigation with Executive Director (ED) Robert Barton. Regarding the allegation "unlawful eviction", it was alleged that Resident #1 (R1) was served an unlawful eviction order from the facility. Records reviewed during the investigation revealed that R1 and/or R1's responsible party signed an admission agreement containing the house rules of the facility on 1/21/21. R1's and/or R1's responsible party's signature indicates an acknowledgement of the rules and resident expectations which must be followed in order to reside at the facility. Facility documentation reviewed also revealed R1 had violated the house rules on several occasions following their admission which was in direct conflict with the agreement entered to with the facility. R1 was provided with a reminder of the house rules following each occasion which the rules were violated yet the behavior failed to cease. This agency has investigated the complaint alleging "unlawful eviction". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided via email along with LIC 811- Confidential Names list.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Reyna Lacey	TELEPHONE: (951) 836-3135
LICENSING EVALUATOR NAME: Tricia Danielson	TELEPHONE: (951) 565-7254
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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