336400954-9-21-2020-18-AS-RLAY-BTSN29-20200925100419

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336400954
Report Date: 09/21/2020
Date Signed: 09/21/2020 04:09:28 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/31/2020 and conducted by Evaluator Tricia Danielson

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20200831151625

FACILITY NAME:	ATRIA PALM DESERT		FACILITY NUMBER:	336400954
ADMINISTRATOR:	FLORES, DENISE		FACILITY TYPE:	740
ADDRESS:	44300 SAN PASCUAL AVE		TELEPHONE:	(760) 773-3772
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	154	CENSUS: 70	DATE:	09/21/2020
		UNANNOUNCED	TIME BEGAN:	03:40 PM
MET WITH:	Denise Flores, Executive Director		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff is aggressive towards resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tricia Danielson contacted the facility via telephone to conclude a complaint investigation via telephone due to COVID-19 and for precautionary measures. LPA identified herself and discussed the purpose of the call with Executive Director (ED) Denise Flores.
Regarding the allegation "staff is aggressive towards resident": It was alleged that a staff member blocked the path of a resident who was ambulating their walker while headed to the kitchen. LPA reviewed the facility menu and staff schedule for the week of the alleged incident. The menu and staff schedule did not match with the supportive complaint information. LPA interview with two (2) of two (2) residents revealed facility staff are not aggressive with residents. LPA interview with the allegedly aggressive staff member did not provide corroborating evidence of the allegation and they deny ever being aggressive toward any resident at the facility. This agency has investigated the complaint alleging "staff is aggressive towards resident". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with ED Flores via telephone and a copy of this report was provided to via email and an electronic email read receipt confirms receiving these documents.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Reyna Lacey	TELEPHONE: (951) 836-3135
LICENSING EVALUATOR NAME: Tricia Danielson	TELEPHONE: (951) 565-7254
LICENSING EVALUATOR SIGNATURE:	DATE: 09/21/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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