336400954-1-4-2024-18-AS-JDHS-CZBPMW-20240109102701

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336400954
Report Date: 01/04/2024
Date Signed: 01/04/2024 04:39:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/04/2021 and conducted by Evaluator Javina George

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20210104134427

FACILITY NAME:	ATRIA PALM DESERT		FACILITY NUMBER:	336400954
ADMINISTRATOR:	FLORES, DENISE		FACILITY TYPE:	740
ADDRESS:	44300 SAN PASCUAL AVE		TELEPHONE:	(760) 773-3772
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	154	CENSUS: 77	DATE:	01/04/2024
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Cheree Escandel, Executive Director		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Resident is not allowed visitors while in care
Resident is not allowed to leave the facility while in care
Staff does not ensure residents are properly fed while in care
Staff threatens a resident with eviction while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to deliver findings for the allegations noted above. LPA met with Executive Director, Cheree Escandel and explained the purpose of the visit and the elements of the allegation(s). The allegation(s) were investigated and consisted of observations, interviews and records review.

Allegation: Resident is not allowed visitors while in care
It was alleged that on or around 1/4/21 that the facility was not allowing visitors to any residents. At the time that the complaint was received there was a state of emergency due to Covid-19, and per an interview conducted with Executive (ED) Cheree Escandel on 1/13/21, all non-essential visitors are prohibited from entering the building due to covid precautions. Per PIN 20-23-ASC dated 06/26/20, regarding visitation states “visitation for all non-essential visitors should be limited until the following conditions are met: there are no new transmissions of COVID-19 at the facility for 14 days, facility is not experiencing any staff shortages

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:	DATE: 01/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20210104134427

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ATRIA PALM DESERT	FACILITY NUMBER: 336400954
	VISIT DATE: 01/04/2024

NARRATIVE

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licensee has adequate supplies of PPE and essential cleaning supplies to care for persons in care, and licensee has adequate access to COVID-19 testing, and require visitors to wear face coverings. The pin further states that if all conditions are met, indoor visitation at the facility is permitted”.Upon records review the facility did have positive COVID-19 cases and were all clear as of 12/25/20, however were still waiting for two consecutive negative tests. A facility welfare check (check on the facility after having positive COVID-19 cases) was conducted by the department on 2/23/21, and Executive Director Cheree reported that all restrictions had been lifted within the community, as there were no positive cases and testing was completed with negative results as of 2/8/21. Interviews conducted with residents revealed that the only time visits were put on hold is when there was a sickness such as COVID in the building. Based on observations, interviews and records review the allegation is UNSUBSTANTIATED.

Resident is not allowed to leave the facility while in care

Allegation: Resident is not allowed to leave the facility while in care. Per an interview conducted with Cheree, ED during the initial complaint visit residents are allowed to leave the facility and upon their return, they are screened for COVID symptoms, their temperature is taken, they are asked to sanitize and sign back in. LPA conducted interviews with residents and stated that the only time they did not leave the facility was if there was a sickness going around such as COVID. Residents further stated that they were able to come and go as they had their private patios. Residents stated that if they left that had a mask that was provided and worn. Residents understood the reason for anything that was put into place. Based on interviews the allegation is UNSUBSTANTIATED.

Allegation: Staff does not ensure residents are properly fed while in care
Cheree was not aware of any complaints with the food. Cheree stated that so much has changed since the complaint has come in and that the facility has a new Director of Culinary. LPA conducted a walk thru of the facility's kitchen which was observed to be clean and clutter free. The facility food supply was observed to meet the expectation of having a 2-day supply of perishable and a 7-day supply of nonperishable food items. The fresh fruits and vegetables were observed to not have any signs of being rotten. The facility serves 3 meals (Breakfast, lunch and dinner). Per the observed menus, Breakfast options are to have a light option (cold cereal, pastries) or hearty option (eggs, waffle or breakfast burrito), Lunch lighter fare (soup, salad) or from the grill (cheeseburger, hot dogs, chicken tenders etc.) For dinner two (2) entrée options examples include soup and chicken or soup and Pork Marsala. In addition, LPA observed in the and Bistro walk up area grab and go refrigerators that contained assorted beverages, Jell-o. Per interviews

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:	DATE: 01/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20210104134427

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ATRIA PALM DESERT	FACILITY NUMBER: 336400954
	VISIT DATE: 01/04/2024

NARRATIVE

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conducted with residents revealed that residents are fed all three (3) meals and snacks are available. In addition residents provided that there are specified hours that residents can go and get whatever they please from 7am-7pm. The facility does have all day dining. Based on observations, interviews and records review the allegation is UNSUBSTANTIATED.

Allegation: Staff threatens a resident with eviction while in care

LPA conducted an interview with ED Cheree Escandel whom stated that she could not recall Resident #1 (R1) being issued an eviction notice or being threatened with eviction. LPA conducted a review of R1s file and there was an eviction notice issued on 09/19/19 by the previous facility Administrator. The notice was issued due to R1 having failed to follow the house rules such as the smoking policy, guest accommodations, guest meals, and guest visitor log. R1s room had the smell of marijuana coming from their room on multiple occasions, the guest(s) were believed to be living at the facility, R1 was also ordering food for two people, when the guest meals are available for a fee. Lastly R1 would have visitors that were not signing in and out. The eviction notice was rescinded on an unknown date. LPA conducted interviews with residents which revealed that they had not been threatened with eviction since living at the facility. Based on insufficient evidence the allegation of staff threatens a resident with eviction while in care in UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

An exit interview was conducted and a copy of this report was provided to Cheree Escandel, Executive Director.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:	DATE: 01/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024

LIC9099 (FAS) - (06/04)

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