336400954-3-13-2023-18-AS-KCLS-CQ4NLS-20230320103400

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336400954
Report Date: 03/13/2023
Date Signed: 03/13/2023 10:33:08 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
Lookup Error,
, CA

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2021 and conducted by Evaluator Rayshaun Nickolas

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20210408125535

FACILITY NAME:	ATRIA PALM DESERT		FACILITY NUMBER:	336400954
ADMINISTRATOR:	FLORES, DENISE		FACILITY TYPE:	740
ADDRESS:	44300 SAN PASCUAL AVE		TELEPHONE:	(760) 773-3772
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	154	CENSUS: 69	DATE:	03/13/2023
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Cheree Escande, Exective Director		TIME COMPLETED:	10:37 AM

ALLEGATION(S):

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Residents' funds were mismanaged.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rayshaun Nickolas made an unannounced visit to the facility to deliver the finding on the above allegation. LPA met with Cheree Escandel and explained the purpose of the visit.

This complaint was investigated by department staff. The investigation consisted of interviews with relevant parties. The reporting party (RP) alleged that the resident council members solicited funds from other residents in the facility to give to staff at Christmas time. The RP alleged that residents divided up the funds collected to give envelopes of checks to staff. The RP also alleged that the funds collected were deposited in a bank account in the name of two (2) resident council members. One (1) resident is deceased, the other resident moved out of the facility, and no funds were returned to the residents. The RP further alleged that the amount collected was more than 1,000 dollars, and facility management was aware of it but not involved.

Department staff interview with the Executive Director (ED) revealed that two (2) residents were both a part of the resident council, resident #1 (R1) and resident #2 (R2), who, along with other residents, gather money to give to staff as a gift in December 2020.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Clemons	TELEPHONE: (951) 836-2784
LICENSING EVALUATOR NAME: Rayshaun Nickolas	TELEPHONE: (951) 255-9516
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20210408125535

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
Lookup Error,
, CA

FACILITY NAME: ATRIA PALM DESERT	FACILITY NUMBER: 336400954
	VISIT DATE: 03/13/2023

NARRATIVE

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The ED stated that facility staff members were not involved in collecting or distributing money to the staff. The ED stated that R1 moved to another facility in December 2020, and R2 died. The ED stated that R1 moved out of the facility, and the resident council bank account only had their name on it. The ED stated that as of April 15, 2021, R1 has begun communicating with the remaining resident council members about the bank account and the money in that account. The ED stated that resident # 3 (R3) and resident # 4 (R4) were the resident council members communicating with R1 about the resident council bank account.

Department staff interview with R3 revealed that the residents on the resident council agreed to collect money to provide for the front-line staff. R3 stated that the facility staff members were not involved in collecting funds provided to staff. Department staff interview with R4 revealed that R4 confirmed being a resident council member. R4 stated that all resident council members agreed to collect money to provide to the caregivers at the facility. R4 also stated that facility staff members were not involved.

Based on evidence obtained during the investigation, LPA has determined that the above allegation is unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conduct and a copy of this report provided.

SUPERVISOR'S NAME: Karen Clemons	TELEPHONE: (951) 836-2784
LICENSING EVALUATOR NAME: Rayshaun Nickolas	TELEPHONE: (951) 255-9516
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2023

LIC9099 (FAS) - (06/04)

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