336400954-7-2-2024-18-AS-TDAN-D79NTN-20240717104501

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336400954
Report Date: 07/02/2024
Date Signed: 07/02/2024 10:52:50 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2024 and conducted by Evaluator Janira Arreola

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20240624091044

FACILITY NAME:	ATRIA PALM DESERT		FACILITY NUMBER:	336400954
ADMINISTRATOR:	FLORES, DENISE		FACILITY TYPE:	740
ADDRESS:	44300 SAN PASCUAL AVE		TELEPHONE:	(760) 773-3772
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	154	CENSUS: 76	DATE:	07/02/2024
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Executive Director, Cheree Escandel		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff are denying authorized representative access to the facility
Staff are overcharging a resident for services not received
Staff did not prevent the residents from wandering
Staff did not keep the facility free from scabies
Staff unlawfully evicted the residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Executive Director, Cheree Escandel, who was informed of the purpose of the visit.

The above allegations alleged violations pertaining to Residents #1 and #2 (R1) and (R2). LPA conducted interview with staff who indicated R1 and R2 never residing at the facility. LPA conducted records review of resident roster and LPA found R1 and R2 do not reside at the facility. LPA conducted interviews with outside sources who confirmed R1 and R2 did not reside at the facility. This agency has investigated the complaint with above allegations and found that the complaint was unfounded. The allegations were false, could not have happened and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report was provided.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Tricia Danielson	TELEPHONE: (951) 202-5067
LICENSING EVALUATOR NAME: Janira Arreola	TELEPHONE: 951-233-6759
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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