336403028-3-21-2024-18-AS-TDAN-D3ST8K-20240328143026

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403028
Report Date: 03/21/2024
Date Signed: 03/21/2024 03:39:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2024 and conducted by Evaluator Janira Arreola

COMPLAINT CONTROL NUMBER: 18-AS-20240319142622

FACILITY NAME:	SUNRISE AT CANYON CREST		FACILITY NUMBER:	336403028
ADMINISTRATOR:	SEGURA, HEATHER		FACILITY TYPE:	740
ADDRESS:	5265 CHAPALA DR		TELEPHONE:	(951) 686-6075
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92507
CAPACITY:	88	CENSUS: 70	DATE:	03/21/2024
		UNANNOUNCED	TIME BEGAN:	02:07 PM
MET WITH:	Administrator, Heather Segura		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Facility staff are not responding to communications from resident representatives in a prompt manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegation. LPA met with Administrator, Heather Segura who was informed of the purpose of the visit. During the visit, LPA conducted interviews pertaining the allegation.

It was alleged that staff were not responding to communications from Resident #1 (R1)'s representatives, with making phone calls to speak with R1. It was alleged R1's private phone is not answered and facility phone number does not receive phone calls, resulting in no communication with R1 for several weeks. LPA conducted (2) staff interviews which revealed that staff assist R1 with their private phone to make and receive phone call. LPA conducted resident interview which revealed that they are able to make and receive phone calls and are able to ask for assistance from staff.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tricia Danielson	TELEPHONE: (951) 202-5067
LICENSING EVALUATOR NAME: Janira Arreola	TELEPHONE: 951-233-6759
LICENSING EVALUATOR SIGNATURE:	DATE: 03/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20240319142622

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: SUNRISE AT CANYON CREST	FACILITY NUMBER: 336403028
	VISIT DATE: 03/21/2024

NARRATIVE

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LPA conducted (2) interviews with R1's representatives which provided conflicting information. (1) interview conducted revealed that it is "extremely difficult" to get a hold of R1, while the other interview conducted revealed there are no issues with communicating with R1 via phone. LPA was provided with phone numbers for R1's private phone, LPA called this number and did not receive a response. LPA conducted a phone call to the facility phone and received an answer from the front desk. Therefore, based on the interviews conducted, the allegation that the facility is not answering calls from R1's representatives in a timely manner is unsubstantiated.

Findings that are unsubstantiated mean that although the allegation is valid, the preponderance of the evidence standard has not been met.

An exit interview was conducted with Administrator, Heather Segura where this report was reviewed and provided to them.

SUPERVISOR'S NAME: Tricia Danielson	TELEPHONE: (951) 202-5067
LICENSING EVALUATOR NAME: Janira Arreola	TELEPHONE: 951-233-6759
LICENSING EVALUATOR SIGNATURE:	DATE: 03/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024

LIC9099 (FAS) - (06/04)

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