336403028-10-30-2024-18-AS-JDHS-DAKTGG-20241031144305

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403028
Report Date: 10/30/2024
Date Signed: 10/30/2024 01:57:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2024 and conducted by Evaluator Venus Mixson

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20241007144733

FACILITY NAME:	SUNRISE AT CANYON CREST		FACILITY NUMBER:	336403028
ADMINISTRATOR:	SEGURA, HEATHER		FACILITY TYPE:	740
ADDRESS:	5265 CHAPALA DR		TELEPHONE:	(951) 686-6075
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92507
CAPACITY:	88	CENSUS: 63	DATE:	10/30/2024
		UNANNOUNCED	TIME BEGAN:	01:34 PM
MET WITH:	ADMINISTRATOR, HEATHER SEGURA		TIME COMPLETED:	02:08 PM

ALLEGATION(S):

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Staff inappropriately touched a resident

INVESTIGATION FINDINGS:

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On October 30, 2024, Licensing Program Analyst (LPA), Venus Mixson arrived at the facility to deliver the findings for the listed allegation, and met with the Administrator, Heather Segura. During the investigation LPA conducted interviews, record reviews, and made observations pertaining to the listed allegation.

On 10/07/2024, Community Care Licensing received a complaint alleging staff touched a resident in care inappropriately. It was reported Resident Number # 1 (R1), was inappropriately touched by Staff Number # 1(S1). It was reported that S1 made R1 uncomfortable during a diaper change and was groped. Information obtained from interviews with Administrator stated S1 denied touching R1 inappropriately. It was also advised that when discussed with R1, R1 also indicated S1 did not inappropriately touch R1, but due to S1 being a male, R1 was made uncomfortable. Administrator indicated due to the concerns, changes in their policy were made to ensure all residents feel safe and comfortable. Information obtained from interview with R1 stated they did feel uncomfortable but now there is a female caregiver R1 feels safe and has no concerns.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Venus Mixson	TELEPHONE: (951) 897-7936
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20241007144733

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: SUNRISE AT CANYON CREST	FACILITY NUMBER: 336403028
	VISIT DATE: 10/30/2024

NARRATIVE

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Information obtained from interview with S1 stated R1 did share at that time this is insulting but not that R1 was uncomfortable or that R1 felt S1 touched her inappropriately.

Information obtained from additional interviews with residents, who receive assistance with toileting, stated there were no concerns or complaints with caregivers touching them inappropriately or making them feel uncomfortable in any way. LPA obtained the police report pertaining to the incident and it was documented that R1 denied being inappropriately touched by S1.

A review of the records confirmed there were no prior disciplinary actions or written documentation regarding staff members inappropriately touching residents in care.

Based on interviews, and record reviews the evidence received was not sufficient information regarding the listed allegations, that staff inappropriately touched a resident. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violation did or did not occur: therefore, the allegation is “UNSUBSTANTIATED,"at this time.

An exit interview was conducted, and a copy of this report was given to Administrator, Heather Segura.

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Venus Mixson	TELEPHONE: (951) 897-7936
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024

LIC9099 (FAS) - (06/04)

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