336403366-5-16-2023-18-AS-JDHS-CVSP5T-20230918110117

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 05/16/2023
Date Signed: 05/16/2023 03:02:24 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2023 and conducted by Evaluator Javina George

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20230328114539

FACILITY NAME:	WINDSOR COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	PATRICK MCADOO MORTON		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 129	DATE:	05/16/2023
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Aurelien Fruit, Administrator		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Facility held resident against their will.
Staff do not ensure facility is properly sanitized.
Staff switched resident rooms without consent.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Javina George made an unannounced visit to commence a complaint investigation regarding the allegation listed above. LPA met with Administrator Aurelien Fruit and explained the purpose of the visit and the elements of the allegation. The allegation was investigated, the investigation consisted of observation, interviews and record review.

Reagrding the allegation of facility held resident against their will. Resident #1 (R1) had been residing for the facility for one week. It was reported that on March 27, 2023 R1 was trying to leave the facility, and that all facility staff were blockng the doors and laughing them.Per previous Administrator Patrick Mcadoo Morton R1 was sent out for a medical evaluation, and that no one prevented them from leaving, as the doors are unlocked and it is not a secured perimeter. Patrick does not have any knoweledge of anyone refusing to let R1 leave. In addition to R1 being sent out, R1 had thrown themself on the ground, and refused to speak to any staff, and had made a statement that he wanted to "kill anyone". There is not enough evidence to support that the allegation occurred. The allegation is UNFOUNDED.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Joel Esquivel	TELEPHONE: (951) 248-0312
LICENSING EVALUATOR NAME: Javina George	TELEPHONE: (951) 204-7107
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20230328114539

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINDSOR COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 05/16/2023

NARRATIVE

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Allegation: Staff do not ensure facility is properly sanitized. LPA conducted a tour of the interior and interior of the facility. The facility was observed to be clean and odor free. A walk thru of resident bedrooms was conducted and revealed for the rooms and bathrooms to be clean. Per Administrator Patrick the facility has an outsourced cleaning company that comes and completes housekeeping related tasks. Housekeeping occurs seven days a week. The facility does have a pool that is cleaned once a week. Additionally feedback provided during interviews revealed that there is not any concerns that would prove that the facility is unsanitary. Based on observation and interviews the allegation of facility is unsanitary is UNFOUNDED.

Allegation: Staff switched resident rooms without consent.
It was reported that when R1 moved into the facility in room #247A, on 3/21/23 and that they almost fainted as they felt that the size of the room was too small. R1 met with the previous Administrator Patrick where options for a different room was discussed, which included talking a tour and looking at the vacant room, as well as to meet their potential roommate. it was mutually decided that R1 would be moved to room #255. On 3/22/23 R1 was moved to room #255. R1 was provided with a set of keys for the room. Per Director of Nursing Carminia Meza, R1 did not like room#255, but stated that it would do. Per Patrick at no point did the facility move R1 without their consent. There is no evidence to support the allegation, therefore the allegation is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Therefore, the department had there dismissed the complaint.

An exit interview was conducted and a copy of this report was provided to Aurelien Fruit, Administrator.

SUPERVISOR'S NAME: Joel Esquivel	TELEPHONE: (951) 248-0312
LICENSING EVALUATOR NAME: Javina George	TELEPHONE: (951) 204-7107
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023

LIC9099 (FAS) - (06/04)

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