336403366-10-20-2023-18-AS-JDHS-CWXQQF-20231025122214

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 10/20/2023
Date Signed: 10/20/2023 10:37:02 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE AC/SC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/07/2023 and conducted by Evaluator Kathleen Banrasavong

COMPLAINT CONTROL NUMBER: 18-AS-20230907152452

FACILITY NAME:	WINDSOR COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	PATRICK MCADOO MORTON		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 130	DATE:	10/20/2023
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Administrator, Aurelien Fruit		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff are not emptying resident trash bins in a timely manner
Staff are not properly cleaning facility restrooms
Staff do not ensure facility patio furniture are cleaned
Staff do not keep dining room floor free from debris

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Kathleen Banrasavong made an unannounced visit to the facility to commence a complaint investigation regarding the allegations listed above. LPA met with Administrator, Aurelien Fruit, and explained the purpose of the visit and the elements of the allegations. LPA Banrasavong conducted the investigation which consisted of observation, interviews with staff members and residents, and record review.

On 09/07/2023, Community Care Licensing received a complaint stating that staff are not emptying resident trash bins in a timely manner, staff are not properly cleaning facility restrooms, staff do not ensure facility patio furniture are cleaned, and staff do not keep dining room floor free from debris.
(Continued on 9099-C)

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Kathleen Banrasavong	TELEPHONE: 951-248-0319
LICENSING EVALUATOR SIGNATURE:	DATE: 10/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 18-AS-20230907152452

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE AC/SC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINDSOR COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 10/20/2023

NARRATIVE

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(Continuation from 9099)
In regards to the allegation that staff are not emptying resident trash bins in a timely manner, it was reported that staff was not emptying Resident #1 (R1)’s trash in a timely manner. During the investigation, LPA observed the R1’s trash which did not corroborate the allegation. LPA made random visit to other resident’s room with their approval and did not observe any issues or concerns regarding the trash not being emptied. LPA spoke to R1 and R2, which is R1’s roommate and the residents denied that there were ever any issues regarding their trash not being emptied.

Regarding the allegation that facility staff are not properly cleaning facility restrooms and staff do not keep dining room floor free of debris, it was alleged that the bathroom was not sanitary and the trash was full. It was also stated that facility staff do not clean the dining room after mealtimes. During the LPA’s inspection of the facility, on multiple dates, the visitor’s restroom was clean and sanitary. The facility dining room was also observed to be free of debris. LPA interviewed residents that indicated that there were no issues or concerns regarding the cleanliness of the bathrooms, dining room, or facility.

The allegation that staff do not ensure facility patio furniture is cleaned. LPA made several field day inspections and observed the patio furniture to be in good repair and clean. LPA interviewed staff that indicated that they had a rotation list that they signed off on after they completed the cleaning for that area. Staff also indicated that they would clean and empty the trash more frequently if requested, in additional to the normal cleaning schedule. During interviews and record review, the LPA concluded that the facility has protocol in place to clean and disinfect the facility on a regular and consistent basis. It was advised and documented that the facility has a cleaning schedule that is completed throughout the day.
(Continued on 9099-C)

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Kathleen Banrasavong	TELEPHONE: 951-248-0319
LICENSING EVALUATOR SIGNATURE:	DATE: 10/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 18-AS-20230907152452

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE AC/SC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINDSOR COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 10/20/2023

NARRATIVE

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(Continuation from 9099)

Based on LPA’s observation, interviews conducted, and record reviews, the preponderance of evidence shows that the allegations of staff are not emptying resident trash bins in a timely manner, staff are not properly cleaning facility restrooms, staff do not ensure facility patio furniture are cleaned, and staff do not keep dining room floor free from debris have been deemed as unfounded. This agency has investigated the complaint allegations and we have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted, a copy of this report was provided to the Administrator, Aurelien Fruit as evidenced by his signature.

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Kathleen Banrasavong	TELEPHONE: 951-248-0319
LICENSING EVALUATOR SIGNATURE:	DATE: 10/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023

LIC9099 (FAS) - (06/04)

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