336403366-5-17-2024-18-AS-JDHS-D5SQ45-20240531114946

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 04/29/2024
Date Signed: 05/17/2024 03:40:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/21/2021 and conducted by Evaluator Venus Mixson

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20210621122750

FACILITY NAME:	WINDSOR COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	BRITTANY HOLM		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 129	DATE:	04/29/2024
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	ADMINISTRATOR, AURIELIAN FRUIT		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff speak inappropriately to resident in care.

INVESTIGATION FINDINGS:

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On April 29, 2024, Licensing Program Analyst (LPA), Venus Mixson arrived unannounced to the facility to conducted additional interviews and conclude the investigation. LPA Mixson met with the Administrator, Aurelien Fruit, and stated the purpose of the visit. During the investigation, LPAs conducted staff and resident interviews, record reviews, and made observations pertaining to the listed allegation.

On June 21, 2021, Community Care Licensing received a complaint alleging that staff speak inappropriately to a resident in care. It was reported that Resident Number 1 (R1), got angry and argued with the previous Administrator over various issues (R1) was having. It was also reported that the previous Administrator told (R1) "You can either go to jail, go to you room, or take the meds you've been given."

Regarding the allegation Staff speak inappropriately to resident in care, it was advised that the two staff referenced in the allegation, ("Patrick" and "Jennifer") are no longer working at the facility and no forwarding contact information has been provided currently. Additionally, it was advised that (R1) does not recall what was said because it was a long time ago. Additional information obtained through resident interviews advised that the previous Administrator was admissive and did not take care of things the way that they should have been taken care of, but that (R2) never heard the Administrator disrespect any of the residents or act inappropriately. Information obtained was not sufficient to demonstrated that the allegation occurred.

Based on the LPAs not able to contact additional pertinent parties to obtain sufficient information regarding the listed allegation, the allegation findings have been deemed "UNSUBSTANTIATED." An allegation finding of unsubstantiated means "Although the allegation may have happened or is valid, there is not a preponderance of the evidence strand to prove the alleged violations did or did not occur," therefore the allegation is unsubstantiated at this time.

An exit interview was conducted and a copy of this report, along with the LIC 811, was provided to the Administrator, Aurelien Fruit.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Venus Mixson	TELEPHONE: (951) 897-7936
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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