336403366-8-10-2025-18-AS-RORN-DKWNEB-20250826102339

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 08/10/2025
Date Signed: 08/10/2025 05:11:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2024 and conducted by Evaluator Blanca Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20240809170133

FACILITY NAME:	WINDSOR COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	AURELIEN FRUIT		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 130	DATE:	08/10/2025
		UNANNOUNCED	TIME BEGAN:	04:30 PM
MET WITH:	Bobbie Rodriguez, Director of Memory Care		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Staff does not keep resident's room free from pests.
Staff does not treat resident with dignity and respect.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs), Blanca Gonzalez and Mayra Cota conducted another subsequent complaint visit to investigate the allegations listed above. The initial complaint visit was conducted by LPA Seo Jeon on 08/14/24, a subsequent visit was conducted by LPAs Gonzalez and Cota on 08/09/25. During today’s visit, LPAs met with Bobbie Rodriguez, Director of Memory Care and explained the reason for the visit.
During the initial complaint visit, LPA Jeon toured interior and exterior of the facility, conducted record review, obtained copies of pertinent documents, interviewed staff and residents. During the subsequent complaint visit, LPAs obtained staff and resident rosters, toured facility including common areas and six (6) resident rooms. LPAs interviewed eight (8) staff (S2-S9) and six (6) residents (R5-R10). During today’s visit, LPAs toured facility and delivered findings for allegations listed above.

continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20240809170133

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINDSOR COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 08/10/2025

NARRATIVE

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Regarding allegation “Staff does not keep resident's room free from pests,” it is alleged that resident observed cockroaches and other pests in their room. The investigation revealed the following: Per LPAs' observations of facility common areas including hallway bathrooms, themed diner, dining room, kitchen, food pantries and 7 out of 7 resident rooms were found to be clean and free from cockroaches and pests. Further inspection revealed: LPAs did not observe bait traps or droppings throughout the facility. Interviews with the S2 and S3 revealed pest control sprays the facility twice a month and as needed. Additional staff interviewed had not seen any cockroaches in the facility or resident rooms. 10 out of 10 residents have not seen any cockroaches in the facility or in their room.

Regarding allegation” Staff does not treat resident with dignity and respect,” it is alleged that when resident informed staff of cockroaches in their room, staff replied “if you don’t like it leave,” making resident feel as if they are not treated with respect. During interviews with residents, 10 out of 10 residents interviewed could not corroborate the allegation that staff do not treat residents with dignity and respect. Residents stated staff is attentive, friendly and helpful. R6 stated staff is good and respectful. R7 stated most staff is respectful. R9 stated they are treated with respect by staff. During interviews with staff, 9 out of 9 staff interviewed could not corroborate the allegation that staff do not treat residents with dignity and respect. S2 stated staff is patient with residents and just let them talk. S2 stated they remind staff of expectations. S4 stated they had not heard of staff being disrespectful toward residents.

Based on LPA observations and interviews with staff and residents, it is determined that there was not enough supportive evidence to corroborate with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2025

LIC9099 (FAS) - (06/04)

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