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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 12/16/2025
Date Signed: 12/16/2025 10:01:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2024 and conducted by Evaluator Mary G Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20241011160324
FACILITY NAME:WINDSOR COURT ASSISTED LIVINGFACILITY NUMBER:
336403366
ADMINISTRATOR:AURELIEN FRUITFACILITY TYPE:
740
ADDRESS:201 S. SUNRISE WAYTELEPHONE:
(760) 327-8351
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:130CENSUS: 126DATE:
12/16/2025
UNANNOUNCEDTIME BEGAN:
08:19 AM
MET WITH:Arleen Barrett - Care Coordinator TIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff did not provide reasonable transportation services to resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mary Flores conducted an unannounced subsequent complaint investigation visit regarding the above allegation. LPA met with Arlene Barrett and explained the reason for the visit.

The investigation consisted of the following: On 10/14/24 LPA Jeon conducted an initial complaint investigation visit. On 10/30/24 LPA Jeon conducted a subsequent complaint investigation visit and interviewed 7 residents and 1 staff. On 12/16/25 LPA Flores interviewed 3 residents and 7 staff, requested copies of the following documents Resident #1(R1)’s physician’s report, admission agreement, face sheet, house rules, needs and care plan, transportation facility’s plan of operation/policy, staff schedule for October 2024, and delivered findings.

The investigation revealed the following: Regarding allegation: Staff did not provide reasonable transportation services to resident in care. (CONTINUED ON LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Mary G Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20241011160324
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WINDSOR COURT ASSISTED LIVING
FACILITY NUMBER: 336403366
VISIT DATE: 12/16/2025
NARRATIVE
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It is alleged transportation was requested on 10/10/24 at 7:00pm for R1 to return to the facility and it was not available. Interviews with residents revealed 8 out of 10 residents stated to have no issues with transportation services. They have been assisted, and transportation is always available. 2 out of 10 residents stated they have not used the transportation services as they did not need it. Interviews with staff revealed facility has a driver, who is scheduled to provide transportation services Monday – Friday between 8:30am – 5:00pm. Per driver during that time Care Coordinator or LVN communicates with hospital staff and arranges pick up based on the availability of the driver. Per administrator if a resident needs to be picked up during the night shift, only if a Med-Tech is available, meaning they do not need to pass medication and staff coverage is available they will send the Med-Tech to pick up the resident during the night shift. Otherwise, accommodation is arranged for residents to be picked up during the available hours of transportation. Documents review revealed that R1’s admission agreement signed on 7/25/24 notes R1 is to receive assistance with planning, arranging, and/or providing transportation to medical/dental appointments. Facility’s Policy regarding transportation notes “between 5:00pm – 8:30am, transportation is not systematically offered…” Although, R1 was not picked up on 10/10/24 due to staff not being available. The facility has assigned hours between 8:30am – 5:00pm to provide transportation to residents per their policy. Therefore, this allegation is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Aurelien Fruit Administrator and a copy of this report was provided.
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Mary G Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2