336403366-2-1-2026-18-AS-RORN-DQYLZ6-20260204081126

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 02/01/2026
Date Signed: 02/01/2026 05:36:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2025 and conducted by Evaluator Ernand Dabuet

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20250529113405

FACILITY NAME:	WINDSOR COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	AURELIEN FRUIT		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 128	DATE:	02/01/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Aurelien Fruit		TIME COMPLETED:	01:59 PM

ALLEGATION(S):

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Staff did not accord resident privacy.
Staff took pictures without resident's consent.

INVESTIGATION FINDINGS:

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On February 01, 2026, the California Department of Social Services/Community Care Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit. Aurelien Fruit, Administrator greeted the (LPA). (LPA) explained the purpose of the visit is to investigate the allegations mentioned above.

The investigation included a collection of records interviews, and an observation of the facility. The Department obtained several documents, including the Facilty Roster (date 01/31/26), the Resident Roster (dated 01/31/26), service records for Resident #1 (R1's) Physicians Report LIC 602 (dated 04/17/25), Welbe Assessment (dated 03/12/25), Admissions Agreement (dated 05/03/25), and other pertinent records associated with this complaint. Interviews conducted with Resident #1-#10, Staff #1-#7, and Witness #1.

(Evaluation Report continues LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250529113405

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINDSOR COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 02/01/2026

NARRATIVE

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INVESTIGATION REVEALED THE FOLLOWING:

Allegation #1: Staff did not accord resident privacy.

Allegation #2: Staff took pictures without resident's consent.

It is alleged that the staff did not provide Resident #1 (R1) with privacy and took photographs without (R1’s) consent. Reports indicated a staff member observed resident (R1) participating in a private consensual interaction with another resident. It was noted that the staff member subsequently took photographs of (R1) inappropriately. No additional details about this allegation have been provided.

On January 31, 2026, between 08:40 AM and 3:35 PM, the Department interviewed staff members identified as Staff #1 through Staff #7 (S1-S7). Seven (7) out of seven (7) staff members could not validate these claims. (S1) stated that the incident involving (R1) and a staff member was fabricated, which is why no incident report was filed. (S2-S7) claimed that they did not know of any violation of (R1's) rights or any incidents involving another resident. (S1-S7) has confirmed that the facility has implemented mandatory training on Resident Rights, and every staff member has completed this essential training.

On January 31, 2026, between 09:00 AM and 11:59 AM, the Department interviewed resident members identified as Resident #2 through Resident #10 (R2-R10). Nine (9) out of nine (9) could not support these claims. All residents are unaware of such an incident and do not believe any of their rights have been violated. All residents stated that they are appreciative of being treated with respect and accorded privacy by the staff.of

Resident #1 (R1) has transitioned out the facility. The Department made several attempts to reach out by phone, but none of the calls were returned.

On January 31, 2026, between 11:00 AM and 11:21 AM, the Department interviewed witness member identified as Witness #1 (W1). (W1), who has a close relationship with (R1), asserts that these allegations are false. (W1) stated that the incident involving (R1) never happened and it is fabricated story intended to gain attention. (W1) added the staff offered great support and respect for (R1), making sure (R1's) personal rights were always protected during (R1’s) stay at the facility.

(Evaluation Report continues LIC 9099-C)

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2026

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250529113405

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINDSOR COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 02/01/2026

NARRATIVE

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During the visit on January 31, 2026, an inspection involved observing staff interactions with residents and examining how caregivers approached their responsibilities. The Department monitored the quality of communication, the appropriateness of activities, and the overall atmosphere to assess the level of care provided to each resident. The Department observed a staff member professionally interacting with residents.

The Department identified that the facility promotes the rights of its residents. Posters outlining Resident Rights, Personal Rights, and the California Residential Care Facilities for the Elderly Complaint Poster, Rights of Resident Council were displayed prominently throughout the facility.

A review of Resident #1 (R1’s) Admission Agreements for Residential care Facilities for the Elderly LIC 604A (dated 05/03/25), Welbe Health facility Assessment (dated 03/12/25), Personal Rights Residential Care Facilities for the Elderly LIC 613A (dated 05/03/25), Physician’s Report for Residential Care Facilities for the Elderly LIC 602A (dated 04/17/25) and Medication List (dated 01/29/25). Further review of staff training records confirmed that personnel staff had completed the mandatory Resident Rights for Caregivers and Master Sign-In Training (dated 02/10/25 & 03/10/25).

Based on information gathered, there is insufficient evidence to support the allegations mentioned above.

Based on the information collected from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegations. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are Unsubstantiated.

No deficiencies were cited

An exit interview was conducted with Aurelien Fruit, and copies of the reports were provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2026

LIC9099 (FAS) - (06/04)

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