336403366-2-18-2026-18-AS-APEZ-DRMUL2-20260225143957

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 02/18/2026
Date Signed: 02/18/2026 03:10:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Seo Jeon

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20260206093119

FACILITY NAME:	PALM COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	AURELIEN FRUIT		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 129	DATE:	02/18/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Aurelien Fruit, Administrator		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff are not administering resident's medication
Staff did not ensure resident was fed
Staff are not meeting resident's showering needs
Staff did not safeguard resident's personal belongings

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegations. LPA met with Aurelien Fruit, Administrator. The Department's investigation involved interviews with staff and residents and review of records.

On 02-06-2026, Community Care Licensing (The Department) received a complaint report with the following allegations.

It was alleged that staff are not administering resident's medication. Information received indicated that staff did not dispense all prescribed medications to Resident #1 (R1). LPA’s review of R1’s file revealed that R1 required various medications ordered by R1’s physician. LPA conducted an interview with R1 who stated that R1 did not receive all the prescribed medications from the facility staff. LPA conducted an interview with Staff #1 (S1) who stated that R1 frequently has refused to take the medications. Continued on LIC9099-C....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260206093119

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 02/18/2026

NARRATIVE

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S1 stated that medication technicians have recorded in the facility’s electronic medication administration system every time R1 refused to take the prescribed medications. LPA’s review of R1’s medication administration records confirmed the S1’s statement. LPA conducted interviews with seven (7) other residents, all of whom stated that staff have provided good medication dispense services. Based on records review and interviews conducted, the Department’s investigation did not find enough information to corroborate the allegation that staff are not administering resident’s medication. This allegation is unsubstantiated.

It was alleged that staff did not ensure resident was fed. Information received indicated that Resident #1 (R1) had not eaten for three (3) days. LPA conducted an interview with R1 who stated that R1 had not eaten for four (4) days. LPA observed that R1 appeared to be well dressed and cared for. LPA conducted interviews with seven (7) other residents, all of whom stated that they have never missed any meals. LPA conducted interviews with four (4) staff members, all of whom stated that staff have provided assistance to residents with mealtimes if the residents required reminder or assistance for meals. Based on interviews conducted, the Department’s investigation did not find enough information to corroborate the allegation that staff did not ensure resident was fed. This allegation is unsubstantiated.

It was alleged that staff are not meeting resident's showering needs. LPA conducted an interview with Resident #1 (R1) who stated that R1 had received one (1) shower service per month. LPA conducted interviews with seven (7) other residents, all of whom stated that staff have provided two (2) shower services per week. LPA’s interviews with four (4) staff members confirmed the statements from the residents interviewed. LPA’s review of R1’s progress notes revealed that R1 has refused shower services in the past. Based on interviews conducted and records review, the Department’s investigation did not find enough information to corroborate the allegation that staff are not meeting resident’s showing needs. This allegation is unsubstantiated.

It was alleged that staff did not safeguard resident's personal belongings. LPA conducted an interview with Resident #1 (R1) who stated that R1 lost 15 pairs of pants and 20 shirts. LPA conducted review of R1’s records which did not show any of R1’s lost items. LPA conducted interviews with seven (7) other residents, all of whom denied experiencing stolen or lost valuable items. LPA conducted an interview with Staff #2 (S2) who stated that R1 did not arrive with any of those items mentioned by R1.

Continued on LIC9099-C....

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260206093119

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 02/18/2026

NARRATIVE

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Based on records review and interviews conducted, the Department’s investigation did not find enough information to corroborate the allegation that staff did not safeguard resident’s personal belongings. This allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

LIC9099 (FAS) - (06/04)

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