336403366-5-29-2026-18-AS-APEZ-DUXVRJ-20260611163957

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 05/29/2026
Date Signed: 05/29/2026 02:04:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Seo Jeon

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20251110084541

FACILITY NAME:	PALM COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	AURELIEN FRUIT		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 129	DATE:	05/29/2026
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Aurelien Fruit, Administrator		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Licensee does not ensure the facility is sufficiently staffed
Staff do not ensure residents receive bathing assistance in a timely manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegations. LPA met with Aurelien Fruit, Administrator, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and residents and review of records.

On November 10, 2025, Community Care Licensing (The Department) received a complaint report with the following allegations.

It was alleged that licensee does not ensure the facility is sufficiently staffed. Information received indicated that the facility is understaffed, and the staff members are working double-shifts frequently. LPA conducted interviews with eleven (11) residents, all of whom denied experiencing staff shortages. None of the residents interviewed missed any scheduled facility services.
Continued on LIC9099-C....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20251110084541

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 05/29/2026

NARRATIVE

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LPA conducted interviews with six (6) staff members. Four (4) staff members interviewed stated that staff coverage was sufficient. One (1) staff member interviewed stated that they sometimes were asked to cover another caregiver’s duty about once a week when a caregiver did not show up to work. Another staff member interviewed stated that some staff members were asked to work double shifts but denied having staff shortage. LPA’s records review did not reveal any staff shortages. Based on interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that licensee does not ensure the facility is sufficiently staffed. This allegation is unsubstantiated.

It was alleged that staff do not ensure residents receive bathing assistance in a timely manner. Information received indicated that some residents did not receive scheduled weekly showers due to staff being tired from working too many hours. LPA conducted interviews with eleven (11) residents, all of whom denied missing shower or bath assistance from staff members. All residents interviewed stated that staff members provided shower/bath services per the weekly schedule. LPA conducted interviews with six (6) staff members. Four (4) staff members interviewed stated that they have not heard about missing shower from any residents. Two (2) staff members interviewed stated that they have heard from some residents that shower was never refused, but the shower logs showed “refused”. But neither staff members provided the names of the residents showing “refused” in the logs. Based on interviews conducted, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not ensure residents receive bathing assistance in a timely manner. This allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026

LIC9099 (FAS) - (06/04)

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