It was alleged that staff do not ensure resident’s showering needs are being met. Information received indicated that Resident #1 (R1) did not receive shower or bathing services. LPA conducted an interview with R1 who stated that they did not have any problems receiving bathing services from the facility staff members. R1 did not have any concerns with the facility staff. LPA conducted interviews with additional eight (8) residents, all of whom stated that they received shower/bath services per their schedules. All eight (8) residents interviewed denied missing any shower/bath service in the past. LPA’s interviews with five (5) staff members confirmed the statements from the residents interviewed. The staff members stated that some residents do refuse shower/bath service, and staff members just note the resident’s file for record keeping. Based on interviews conducted, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not ensure resident’s showering needs are being met. This allegation is unsubstantiated.

It was alleged that staff do not ensure residents’ incontinence needs are being met. Information received indicated that residents were left in soiled diapers during PM shift due to staff neglect. LPA conducted interviews with nine (9) residents, all of whom stated that they were satisfied with the incontinence care services provided by the staff. LPA conducted interviews with five (5) staff members, all of whom stated that incontinence care services were provided every two (2) hours or per request from residents. LPA’s records review revealed that staff did not have incontinence care logs. Based on the interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not ensure residents’ incontinence needs are being met. This allegation is unsubstantiated.

It was alleged that staff do not ensure that residents have clean linen. Information received indicated that staff did not change residents’ wet bedding. LPA conducted interviews with nine (9) residents, all of whom denied experiencing wet bedding or lack of laundry services from staff. Continued on LIC9099-C....

It was alleged that staff are smoking inside the facility. Information received indicated that staff members were observed to be smoking in a vacant resident room while they were on duty. The information was referring to PM shift caregivers. LPA conducted interviews with nine (9) residents, all of whom denied witnessing staff members smoking inside the facility. LPA conducted interviews with five (5) staff members, all of whom denied witnessing or smoking inside the facility. LPA conducted a tour of the facility and observed several residents smoking outside the residential building by the swimming pool. LPA did not observe anyone, including staff members, smoking inside the facility during the facility tour. Based on interviews conducted and observations, the Department’s investigation did not provide enough information to corroborate the allegation that staff are smoking inside the facility. This allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.