336406377-5-17-2025-19-CR-ATRE-DGTL82-20250519083113

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336406377
Report Date: 05/15/2025
Date Signed: 05/17/2025 10:51:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PACIFIC INLAND CR, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2024 and conducted by Evaluator Jessica M Peete

PUBLIC

COMPLAINT CONTROL NUMBER: 19-CR-20241009095136

FACILITY NAME:	FATHER'S HEART RANCH		FACILITY NUMBER:	336406377
ADMINISTRATOR:	CHRISTINA TORRES		FACILITY TYPE:	733
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	16	CENSUS: 15	DATE:	05/15/2025
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Christina Torres CEO		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Due to a lack of supervision a minor sustained a fracture while in care
Staff did not prevent minor from bullying another minor

INVESTIGATION FINDINGS:

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On May 15, 2025, at 10:15 AM, Licensing Program Analyst (LPA) Jessica Peete made an unannounced visit to Father’ s Heart Ranch Short Term Residential Therapeutic Program (STRTP) and met with Chief Executive Officer, to deliver the investigative finding for the allegations mentioned above. The investigation was conducted by Special Investigator (Inv) Shawniece Poinsette of the Community Care Licensing (CCL) Investigations Bureau. The investigation included interviews the facility staff (S1-S4), clients in care (C1-C6), and the County Social Worker (CSW).

On October 9, 2024, Community Care Licensing (CCL) received an allegation that due to a lack of supervision a minor (C1) sustained a fracture while in care and staff did not prevent minor (C2) from bullying another minor (C1). Specifically, there were concerns that the contentious relationship between C1 and C2 led to C2 purposely causing the injury to C1’s left arm, as well as C1 bullying and coercing C2 and other clients in care. (Continued on LIC 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cheraki Davis
LICENSING EVALUATOR NAME: Jessica M Peete
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 19-CR-20241009095136

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PACIFIC INLAND CR, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501

FACILITY NAME: FATHER'S HEART RANCH	FACILITY NUMBER: 336406377
	VISIT DATE: 05/15/2025

NARRATIVE

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Documentation and confidential interviews confirmed that C1 did sustain a fracture to their left arm, however the injury was caused by C1 falling off their bike. The incident report submitted to the Department reported that on October 5, 2025, C1 was seen riding their bike when they crashed while attempting to make a turn. The report notes that several staff members were present and attended to C1’s "cuts and scrapes." However, at the time of the fall, it was not known that C1 had broken their arm as a confidential interview reported that C1 got back on the bike afterward. C1 was kept under staff supervision to monitor for any pain or swelling to their arm. The following day, staff transported C1 to urgent care where a fracture was confirmed.

There were allegations that C2 caused C1's injury, as it was reported that on the same day of the fall, C2 kicked in C1's bedroom door, potentially further injuring C1's arm. However, confidential statements regarding this incident were inconsistent and did not establish that C2's actions caused the fracture.

Regarding the claim that STRTP staff did not prevent bullying, multiple confidential interviews indicated that C1 and C2 were housed in the same dormitory, and C1 frequently provoked C2. It was also reported that, in addition to clients always being under staff supervision, staff routinely intervened during conflicts. Although C2 and other clients occasionally "teased" each other, staff members were present to redirect behaviors and de-escalate situations as much as possible. Additionally, statements about whether C2 coerced C1 or other clients into bringing C2 food were inconsistent.

Based on confidential interviews and pertinent documentation, the allegations that due to a lack of Supervision a minor (C1) sustained a fracture while in care and staff did not prevent minor (C2) from bullying another minor (C1) may have happened or be valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. Therefore, these allegations are unsubstantiated.

An exit interview was conducted, and a copy of this report, along with the Confidential Names List, LIC 811, dated October 11, 2024, and appeal rights, was explained and provided to Chief Executive Officer Christina Torres.

SUPERVISOR'S NAME: Cheraki Davis
LICENSING EVALUATOR NAME: Jessica M Peete
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025

LIC9099 (FAS) - (06/04)

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