336409886-1-28-2026-56-AS-EMAN-DQTQ8Z-20260130105733

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336409886
Report Date: 01/28/2026
Date Signed: 01/28/2026 03:19:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2025 and conducted by Evaluator Mary Rico

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20250401131106

FACILITY NAME:	NEW LIFE RESIDENCE		FACILITY NUMBER:	336409886
ADMINISTRATOR:	ANA MARIA SANTALLA		FACILITY TYPE:	735
ADDRESS:	7384 HIGH KNOLL CIRCLE		TELEPHONE:	(951) 737-9323
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	6	CENSUS: 5	DATE:	01/28/2026
		UNANNOUNCED	TIME BEGAN:	01:44 PM
MET WITH:	Staff Peter Santalla		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Client obtained cuts and red marks as a result of being pushed and hit by staff.
Staff poured water on client's head and back.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with staff Peter Santalla and explained the purpose of the visit. The investigation consisted of staff interviews, client interviews and record reviews. Staff attempted to contact the Administrator Ana Santalla.

For the allegation, Client obtained cuts and red marks as a result of being pushed and hit by staff. During staff interviews, 4 out of the 4 staff stated staff did not push or hit client. During client interviews, C1 stated they were not pushed or hit, but instead grabbed in rough manner, C1 also confirmed they obtained cuts and red marks from staff. A case management deficiency visit was conducted. In addition, 2 out of the 3 clients were unable to collaborate on the allegations listed above.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20250401131106

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: NEW LIFE RESIDENCE	FACILITY NUMBER: 336409886
	VISIT DATE: 01/28/2026

NARRATIVE

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For the allegation, Staff poured water on client's head and back. During staff interviews 4 out of the 4 staff stated that no staff have poured water on the client’s head and back. During client interview, C1 stated that no water was poured on their head and back. In addition, 2 out of the 3 clients were unable to collaborate on the allegations listed above.

Based on the evidence found during the investigation, the one (2) allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to staff Peter Santalla.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

LIC9099 (FAS) - (06/04)

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