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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336412350
Report Date: 10/18/2025
Date Signed: 10/18/2025 04:07:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2022 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20221011105832
FACILITY NAME:BENSON HOUSE, INC #9FACILITY NUMBER:
336412350
ADMINISTRATOR:AURORA ARZATEFACILITY TYPE:
735
ADDRESS:68615 VISTA CHINOTELEPHONE:
(760) 327-3715
CITY:CATHEDRAL CITYSTATE: CAZIP CODE:
92234
CAPACITY:4CENSUS: 4DATE:
10/18/2025
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Rhia Lawler, StaffTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Resident physically assaulted another resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent visit for the allegation listed above. LPA arrived unannounced and met with Staff, Rhia Lawler. The purpose of the visit was explained.

The investigation consisted of the following:
On 10/20/2022, LPA Jesse Gardner conducted the initial visit and gathered documents. Interviews were also held, but the complaint was not completed because more interviews were needed. LPA Chan conducted additional interviews with 2 staff via telephone. During the visit today, LPA Chan interviewed 2 Staff and 2 Clients.

The investigation revealed the following:
Allegation - Licensee did not provide adequate supervision which resulted in client on client altercation. According to interviews conducted by both LPAs, staff were present during the altercation between Client #1 (C1) and Client #2 (C2).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20221011105832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BENSON HOUSE, INC #9
FACILITY NUMBER: 336412350
VISIT DATE: 10/18/2025
NARRATIVE
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Staff, who was present at the time of incident, stated that C1 was yelling at staff when C2 told C1 not to yell at staff like that. This triggered C1 to engage verbally and then attacked C2. Two staff intervened and were on both sides of C1, trying to redirect the clients. Staff also attempted to pull C1 off C2 but was unsuccessful until the 3rd attempt. During the physical altercation, C2 sustained injuries to the face, finger, and toe.

LPA Chan interviewed 3 Staff who stated that there are at least 2 staff per shift daily. Staff are always supervising the clients and will intervene right away if the clients engage in any altercations. C1 and C2 were also interviewed during the visit today. Clients stated staff are always present at the facility and monitoring them.

Based on the information gathered, staff are aware of clients’ behaviors and will intervene right away when there is an altercation. For this incident, Staff were present during the altercation and immediately intervened when C1 became physical. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Staff R.Lawler. A copy of this report, along with the appeal rights, was provided.
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2