336412425-8-18-2025-18-AS-JDHS-DM3TPV-20251002145459

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336412425
Report Date: 08/18/2025
Date Signed: 08/18/2025 09:07:28 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator Venus Mixson

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20240916215504

FACILITY NAME:	WINTER WOODS COTTAGES		FACILITY NUMBER:	336412425
ADMINISTRATOR:	EUFEMIA CACDAC		FACILITY TYPE:	740
ADDRESS:	845 W. LA CADENA DRIVE		TELEPHONE:	(951) 682-4198
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92501
CAPACITY:	23	CENSUS: 21	DATE:	08/18/2025
		UNANNOUNCED	TIME BEGAN:	08:24 AM
MET WITH:	ADMINISTRATOR, EUFEMIA CACDAC		TIME COMPLETED:	09:10 AM

ALLEGATION(S):

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Staff are yelling in the presence of residents.
Staff did not ensure medications are inaccessible to residents in care
Staff did not keep facility free of clutter.
Staff did not ensure facility is kept in good repair.
Staff did not ensure facility is kept clean.
Staff did not ensure food being served is of quality.
Facility is not storing an adequate amount of toiletries.
Staff did not ensure residents rooms have lamps.
Staff did not keep facility free of pests.

INVESTIGATION FINDINGS:

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On August 18, 2025, Licensing Program Analyst (LPA), Venus Mixson arrived unannounced at the facility to deliver the finding pertaining to the listed allegations, met with the Administrator, Eufemia Cacdac. During the investigation, LPA's conducted interviews, record reviews, and made observations pertaining to the listed allegations.

On September 16, 2024, Community Care Licensing received a complaint alleging Staff are yelling in the presence of residents, Staff did not keep facility free of clutter, Staff did not ensure facility is kept in good repair, Staff did not ensure facility is kept clean, Staff did not ensure food being served is of quality, and Staff did not keep facility free of pests, and Staff did not ensure medications are inaccessible to residents in care.

Regarding the allegation, Staff are yelling in the presence of residents, it was reported

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 18-AS-20240916215504

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINTER WOODS COTTAGES	FACILITY NUMBER: 336412425
	VISIT DATE: 08/18/2025

NARRATIVE

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Regarding the allegation Staff are yelling in the presence of residents, it was reported; on 9/11/2024 at 2:00pm, a Case worker attempted to do a routine visit and had challenges. They had a conversation regarding the condition of the facility with the Administrator, Eufemia Cacdac. At some point during this visit there was voice and tones raised. When interviewed, Administrator, Eufemia Cacdac denied the allegation. Administrator, Eufemia Cacdac stated the accounts of events did not occur as indicated. Administrator stated the residents were most likely the ones getting loud due to being outside. The staff do not disrespect each other out of anger, when they are outside it is hard to hear. When facility staff were interviewed, they advised they have not been disrespectful to residents or staff. Additionally, there were no stated concerns with how facility staff treat residents or other facility staff. Information obtained from resident interviews revealed there were no issues with how the facility staff treat them or other facility staff.
Regarding the allegation Staff did not ensure medications are inaccessible to residents in care, it was reported the medication room was unlocked and not monitored. When interviewed by LPA the Administrator, Eufemia Cacdac stated the medications are locked and inaccessible to the residents in care. Administrator stated staff are trained in medication management. Staff interviewed indicated there were no concerns with medication room being locked or monitored. Information obtained from resident interviews indicated there was not a time they saw the medication room was not locked or monitored. LPAs observed the medications to be locked and inaccessible to the residents in care on several occasions.
Regarding the allegation Staff did not keep facility free of clutter, it was reported property is not kept clean. According to statements made by Najeh Hamed, the Administrator, these are allegations occurring prior to the new management team taking control of the property in 2024. LPA’s review of the records confirmed these statements. LPA observed facility to be free of clutter on several unannounced visits to the facility. According to the facility staff, since the new management there are no concerns with the facility being clean and clear of clutter. In speaking with the facility residents information obtained indicates the facility is being cleaned daily. Furthermore, the residents residing in care during the time of the allegations confirmed there were no concerns with housekeeping team cleaning daily and as needed. LPA’s observations confirmed facility to be clean on several occasions while conducting unexpected visits.

Regarding the allegation Staff did not ensure facility is kept in good repair, and Staff did not ensure facility is kept clean, it was reported the facility was not orderly or in good condition. When interviewed by LPA, the Administrator, Najeh Hamed advised there is new Leadership and there are no concerns with the condition of the facility. Accordingly, the facility staff confirmed there is a maintenance team out as needed to attend to the property. Information obtained from interviews with residents indicates there were no stated concerns with the staff maintenance of the property. Witnessed interviewed indicated on their visits to the facility it was in good repair, and the facility was clean.

Based on information obtained from interviews, record reviews, and observations, the listed allegations have been investigated and determined unsubstantiated. An allegation determined unsubstantiated means although the allegation may have occurred there is not adequate evidence to support the listed allegation.

An exit interview was conducted. A copy of this report was explained and given to the Administrator, Eufemia Cacdac.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 18-AS-20240916215504

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINTER WOODS COTTAGES	FACILITY NUMBER: 336412425
	VISIT DATE: 08/18/2025

NARRATIVE

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Regarding the allegation Staff did not ensure food being served is of quality, it was reported having kitchen availability is closed from 12-2:30pm and closed at 5pm. No snacks and residents are fed dinner at 4pm, food quality is poor. Statements made by Administrator, Najeh Hamed, indicated the facility grocery shops weekly and as needed. The Administrator stated there have not been any problems with the quality of the food brought to their attention. Interviews with the facility residents indicated there is enough food, there are snacks, and they can eat fruits available after the kitchen is closed if they request. Additionally, residents stated if the kitchen is closed, they have their own food items available in their personal quarters. Furthermore, residents confirmed there were no concerns about eating food of good quality or after the kitchen is closed. LPA’s observations confirmed facility residents have additional food items and snacks, and bottled water, in their respective rooms. Additional residents had access to coffee and tea after the kitchen was closed. Regarding the allegation Facility is not storing an adequate amount of toiletries, it was reported the facility was not storing adequate amount of toiletries. When interviewed the Administrator, Eufemia Cacdac stated the facility purchases hygiene and other supplies as needed. Administrator indicated it is the responsibility of the residents to inform management and request items to be replaced. Staff indicated through interviews, there are a supply of personal items for the residents locked in the office and residents only need to request. Residents interviewed stated there are enough hygiene items as well as towels and bedding. There were no shared concerns with regard to their daily needs being met. LPA’s observations verified the supply of personal items at several unannounced visits to the facility over the course of the investigation. Regarding the allegation Staff did not ensure residents rooms have lamps, it was reported there were no lamps in some of the residents rooms. When interviewed the Administrator, Eufemia Cacdac stated all of the rooms have lamps. Administrator indicated all of the residents rooms have lamps, and if requested due to missing or broken the lamps are able to be replaced. Residents interviewed stated they have lamps and there were no noted concerns with having enough light or access to lamps. LPAs observed lamps in residents rooms on several unannounced visits to the facility over the course of the investigation. Regarding the allegation Staff did not keep facility free of pests, it was reported there is a crack in the shower floor and bugs, rodents, and lizards can get in. When interviewed the Administrator, Najeh Hamed indicated the bathroom shower was replaced. Additional interviews with facility staff advised the building was redone last year in 2024, and there are no stated challenges with pest or rodents. According to information obtained through additional staff interviews there is a professional exterminator out monthly to spray. Information obtained from resident interviews revealed there were no concerns with regard to pest in their rooms or the facility. Furthermore, residents confirmed they had seen the exterminator out to spray often. Observations by LPA, verified restoration and new bathrooms throughout the facility. According to information obtained through witness interviews the facility has been under renovation and repair. It was verified through a review of the records property was remolded.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025

LIC9099 (FAS) - (06/04)

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