336413156-3-20-2026-18-AS-RORN-DSGRXZ-20260324132534

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336413156
Report Date: 03/20/2026
Date Signed: 03/20/2026 02:54:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2023 and conducted by Evaluator Deborah Lee

COMPLAINT CONTROL NUMBER: 18-AS-20230518123727

FACILITY NAME:	VIA CALLADO, ARF #3		FACILITY NUMBER:	336413156
ADMINISTRATOR:	TYRONE POWELL		FACILITY TYPE:	735
ADDRESS:	24835 1ST AVENUE		TELEPHONE:	(951) 698-6951
CITY:	MURRIETA	STATE: CA	ZIP CODE:	92562
CAPACITY:	4	CENSUS: 3	DATE:	03/20/2026
		UNANNOUNCED	TIME BEGAN:	01:01 PM
MET WITH:	Erman Bularan		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not assist client with hygiene needs

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On March 20, 2026, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegation and to deliver findings. The Department was met by Erman Bularan and the purpose of the visit was explained.

Investigation consisted of the following:

On May 24, 2023, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegation mentioned above. During the visit, it was determined that the complaint required further investigation.

On March 20, 2026 the Department obtained and reviewed the following documents: Staff roster (dated:3/15/25), Client Roster (dated: 3/15/25), The department interviewed Administrator (A1), 1 staff (S1) [only 1 of 2 staff available at time of visit] and 1 witness (W1)
There were no were available records from the time of the complaint (2023) for the Department to review.

Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 03/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 18-AS-20230518123727

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: VIA CALLADO, ARF #3	FACILITY NUMBER: 336413156
	VISIT DATE: 03/20/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The investigation revealed the following:

Allegation: Staff do not assist client with hygiene needs

The detail of the complaint alleges that “C1 has been coming to day program dirty and smell bad on a regular basis.” They notice this because they reportedly assists C1 with toileting services.

On March 20, 2026, at 2:15pm the Department interviewed Administrator (A1) via telephone who denied the allegation stating C1’s hygiene needs are met and there was no concern regarding her care while living in the facility.

On March 20, 2026 between 2:30pm and 3:30 pm, the Department interviewed 1 available staff(S1) regarding the allegation and S1 denied allegation stating while C1 was in the facility they took care of her hygiene needs and have never left her soiled at any time.

The clients in the facility are non-verbal. The Department was unable to interview clients. The department observed the clients to be clean and well groomed. The facility was free of odors.

On 3/20/26, at 9:07am the Department interviewed W1 from placement agency via telephone. W1 stated that the Placement Agency went to the facility on the following date 5/18/23, 5/31/23, 9/6/23 to conduct investigation, and was unable to substantiate the allegations as the QA didn’t notice any signs of hygiene issues or unusual smells. QA further stated that C1 was moved from facility due to needing a higher of care and not a result of the allegation above allegations.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today's visit. Exit interview conducted and copy of report provided.

Page 2 of 2

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 03/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2