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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336423397
Report Date: 06/12/2024
Date Signed: 06/12/2024 01:45:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2024 and conducted by Evaluator Mary Rico
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20240607153815
FACILITY NAME:HAMNER MANORFACILITY NUMBER:
336423397
ADMINISTRATOR:JAMES VANNOYFACILITY TYPE:
740
ADDRESS:7121 MACKINAW CTTELEPHONE:
(951) 475-5003
CITY:MIRA LOMASTATE: CAZIP CODE:
91752
CAPACITY:6CENSUS: 5DATE:
06/12/2024
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Administrator Lesly VannoyTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff failed to seek medical attention for resident in a timely manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegation listed above. LPA met with Administrator Lesly Vannoy and staff April Lopez and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, document reviews, and facility tour.

For the allegation, Staff failed to seek medical attention for resident in a timely manner.

During staff interviews, 4 out of the 4 staff informed LPA that R1 receives medical attention in a timely manner. 3 out of the 4 staff informed LPA that R1 has behaviors where she does not sleep and yells throughout the night/day. In addition, 2 out of the 4 staff stated they have reached to R1 Physician for a re-evaluation on medications and staff are now providing 1 on 1 care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Efren MalagonTELEPHONE: (951) 248-0337
LICENSING EVALUATOR NAME: Mary RicoTELEPHONE: (951) 248-0293
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20240607153815
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: HAMNER MANOR
FACILITY NUMBER: 336423397
VISIT DATE: 06/12/2024
NARRATIVE
1
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3
4
5
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7
8
9
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11
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13
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21
22
23
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32
During resident interviews, 2 out of the 5 residents indicated they receive medical attention in a timely manner. During resident interviews, LPA Rico did not find evidence to corroborate the allegation.

During record review, LPA discovered that on 4/23/2024 the facility requested a re-evaluation for R1. On 4/26/2024 facility received new medication order for R1. LPA did not observed bruises on R1 face. R1 refused for photo to be taken by LPA Rico.

Based on the evidence found during the investigation, the one (1) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report was discussed and provided to Administrator Lesley Vannoy along with a copy of the appeal rights.

SUPERVISOR'S NAME: Efren MalagonTELEPHONE: (951) 248-0337
LICENSING EVALUATOR NAME: Mary RicoTELEPHONE: (951) 248-0293
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2