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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336423469
Report Date: 05/18/2026
Date Signed: 05/18/2026 03:47:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2025 and conducted by Evaluator Edith Conchas
COMPLAINT CONTROL NUMBER: 56-AS-20251219140249
FACILITY NAME:NEW DISCOVERY RESIDENTIAL SERVICES #4FACILITY NUMBER:
336423469
ADMINISTRATOR:DORANCE L. CREIGHTON JR.FACILITY TYPE:
735
ADDRESS:903 UNION ST.TELEPHONE:
(951) 381-4130
CITY:BEAUMONTSTATE: CAZIP CODE:
92223
CAPACITY:4CENSUS: 4DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Administrator Bryan ClardyTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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The licensee failed to provide sufficient staffing levels to ensure the safety, supervision and well-being of clients within the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst's (LPAs) E.Conchas and R. Howell-Small arrived to the facility deliver findings for the above allegations. LPA's met with administrator Bryan Clardy and explained the elements of the complaint.

The allegation of the licensee failed to provide sufficient staffing levels to ensure the safety, supervision and well-being of clients within the facility:

Staff interviews revealed that during the day, there is usually one staff providing care to 1-2 clients. The other two (2) clients attend day program. Staff stated that they will work an additional shift, if the facilty is short staffed. In addition,the facility will call staff from other facilities to relieve staff. LPA reviewed four (4) client files and their needs and services plan did not indicate the need for one-to-one care.

Continue to LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Edith Conchas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20251219140249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: NEW DISCOVERY RESIDENTIAL SERVICES #4
FACILITY NUMBER: 336423469
VISIT DATE: 05/18/2026
NARRATIVE
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Based on interview and the information obtained, there is not enough evidence to prove that the facility failed to provide sufficient staffing levels to ensure the safety, supervision and well-being of clients. Therefore, the allegations are deemed UNSUBSTANTIATED at this time.

Unsubstantiated is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and this report was discussed and provided to Administrator, Bryan Clardy.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Edith Conchas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2