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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336423741
Report Date: 10/24/2025
Date Signed: 10/24/2025 10:54:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2025 and conducted by Evaluator Seo Jeon
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20250922105228
FACILITY NAME:SVS-PALM SPRINGS ADULT DAY PROGRAMFACILITY NUMBER:
336423741
ADMINISTRATOR:KENNISHA CAREYFACILITY TYPE:
775
ADDRESS:997 E. TAHQUITZ CANYON WAYTELEPHONE:
(760) 322-6023
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:45CENSUS: 28DATE:
10/24/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Norshay Easter, Program DirectorTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff neglect resulted in client injury
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver a finding of the above allegation. LPA met with Norshay Easter, Program Director (PD) and informed them of the LPA’s visit. The Department investigation involved interviews with staff, clients, and review of records.

On 09-22-2025, Community Care Licensing (The Department) received a complaint report with the following allegation.

It was alleged staff neglect resulted in client injury. Information received indicated Client #1 (C1) arrived home with finger pattern bruises under their arm, allegedly caused by a staff member during bathroom use at the facility. The information also indicated C1 can get bruised easily. LPA’s record review revealed that C1 displayed disruptive social behavior. These behavioral outbursts reportedly occur on weekly basis.

Continued on LIC9099-C.....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20250922105228
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SVS-PALM SPRINGS ADULT DAY PROGRAM
FACILITY NUMBER: 336423741
VISIT DATE: 10/24/2025
NARRATIVE
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LPA interviewed four (4) staff members, all of whom denied any knowledge of C1’s bruises. Each staff member confirmed that the facility maintains a strict “no-touch” policy and stated that C1 does not require assistance while using the bathroom. The Program Director did not report the incident to C1’s responsible party or to the Department, citing that no staff had observed any bruises on C1.

LPA conducted interviews with four (4) clients, all of whom denied witnessing or hearing about any client having bruises caused by a staff member. LPA conducted an interview with C1, but C1 did not identify anyone who caused any pain or harm.

Based on record review and interviews conducted, there is insufficient evidence to support the allegation that staff neglect resulted in client injury. This allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2