336424396-1-10-2024-18-AS-JDHS-CZXV84-20240129151203

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336424396
Report Date: 01/10/2024
Date Signed: 01/10/2024 02:54:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE AC/SC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2020 and conducted by Evaluator Cheryl Goodrich

COMPLAINT CONTROL NUMBER: 18-AS-20201215155044

FACILITY NAME:	SEGOVIA OF PALM DESERT		FACILITY NUMBER:	336424396
ADMINISTRATOR:	SCHAFFER II, ERNEST C		FACILITY TYPE:	741
ADDRESS:	39905 VIA SCENA		TELEPHONE:	(760) 674-3200
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	0	CENSUS: 132	DATE:	01/10/2024
		UNANNOUNCED	TIME BEGAN:	02:06 PM
MET WITH:	Administrator, Salvador Jimenez		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

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Staff is not following proper food handling techniques
Staff is not preparing appropriate meals for residents while in care

INVESTIGATION FINDINGS:

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On January 10, 2024, Licensing Program Analyst (LPA) Cheryl Goodrich conducted an unannounced visit to deliver findings regarding the allegations listed above. During the investigation, LPA Goodrich interviewed staff and residents. Pertinent documents were obtained and reviewed. LPA could not interview the witness due to not being able to obtain contact information.

On 12/15/2020, Community Care Licensing received a complaint investigation stating that the staff was not following proper food handling techniques and was not preparing appropriate meals for residents while in care. It was reported that staff were not wearing gloves, not properly storing food, and mishandling raw food. It was also indicated that residents complained the food was inedible.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Cheryl Goodrich	TELEPHONE: 951-248-0308
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 18-AS-20201215155044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE AC/SC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: SEGOVIA OF PALM DESERT	FACILITY NUMBER: 336424396
	VISIT DATE: 01/10/2024

NARRATIVE

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On 12/28/2020, The Department interviewed the Assistant Director who indicated that the witness was written up in November 2020 due to calling off work repeatedly. Following the write up in November, another staff member observed the witness taking pictures of staff and residents in the dining room and kitchen area. The witness was confronted by staff and reported to management. The witness was interviewed regarding the incident and told management; they were collecting evidence for their lawsuits against the facility. The witness was suspended on 12/19/2020, then terminated on 12/23/2020.

Regarding the allegation that the staff is not following proper food handling techniques, it was stated that kitchen staff were not wearing gloves while handling the food. Information obtained from interviews with staff indicate that the staff followed proper food handling techniques and wore gloves during food preparation. Residents stated they could not see into the kitchen to determine if appropriate food-handling methods were used. It was also reported that kitchen staff were leaving food out that was uncovered and unlabeled and mishandling raw meat. Interviews with staff revealed that staff took frozen chicken and fish and left the frozen food under running water to thaw the frozen items out. Staff thawed frozen meat and chicken, put them in containers, labeled them, and restored them to the walk-in refrigerator. Interviews residents indicated they had no problems with the preparation of the food. LPA obtained documents indicating that staff received training, including, but not limited to hand hygiene, food safety fundamentals, Handling Food Safely, and Infection Control Essential principles.

Regarding the allegation that staff are not preparing appropriate meals for residents while in care, it was indicated that residents were complaining that the food was inedible. Interviews with residents stated that the food is always good, and that friends and family often come to dine at the facility. Residents indicate that the residents enjoyed the food and how it was prepared. Staff indicate that residents also enjoyed the food. Staff also indicate that some residents request meat be cooked rare or medium rare because they have difficulty chewing.

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Cheryl Goodrich	TELEPHONE: 951-248-0308
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 18-AS-20201215155044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE AC/SC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: SEGOVIA OF PALM DESERT	FACILITY NUMBER: 336424396
	VISIT DATE: 01/10/2024

NARRATIVE

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Staff sometimes cook meat rare or medium rare to accommodate the residents who request rare or medium rare food. Staff also indicate the food is edible.

Based on LPA’s interviews with staff and residents and the documents obtained insufficient evidence supports the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated.

LPA conducted an exit interview, and provided a copy of this report to Administrator, Salvador Jimenez.

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Cheryl Goodrich	TELEPHONE: 951-248-0308
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024

LIC9099 (FAS) - (06/04)

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