336424584-9-16-2026-18-AS-APEZ-DY2NU4-20260918104544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336424584
Report Date: 09/16/2026
Date Signed: 09/16/2026 03:18:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Valerie Flores

COMPLAINT CONTROL NUMBER: 18-AS-20260518114936

FACILITY NAME:	BLESSED ELDER CARE, INC.		FACILITY NUMBER:	336424584
ADMINISTRATOR:	MAGDALINA GURAU		FACILITY TYPE:	740
ADDRESS:	5041 SIERRA ST.		TELEPHONE:	(951) 588-6533
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92504
CAPACITY:	12	CENSUS: 10	DATE:	09/16/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Administrator Magdalina Gurau		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Resident was sexually assaulted due to staff neglect or abuse
Resident was physically confined

INVESTIGATION FINDINGS:

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On 9/16/2026, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced visit to the facility for the purpose of delivering the findings into the allegations listed above. LPA Flores met with Administrator Magdalina Gurau and explained the purpose of the visit. The investigation is summarized as follows:

On 5/18/2026, Community Care Licensing (CCL) received information alleging Resident #1 (R1) was sexually assualted due to staff neglect or abuse. An interview with Administrator reports that they were not aware of the incident being alleged and declined that the incident ever occurred. An interview with R1's responsible person reports that they are aware of the allegations being made but that they are false. R1's responsible person reports that they believed R1 was experiencing an altered mental stated and was making false claims of being sexually abused. LPA Flores attempted to interview R1 but the interview was unsuccessful due to R1's cognitive abilities. Interviews with (3) three additional residents whose bedrooms...

(Continue to LIC9099C...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260518114936

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BLESSED ELDER CARE, INC.	FACILITY NUMBER: 336424584
	VISIT DATE: 09/16/2026

NARRATIVE

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(Continuation from LIC9099)

...are in close proximity of R1's bedroom, declined the allegation to be true. Resident interviews report that they have never experienced a time when an unknown individual entered into the facility and sexually abuse them nor have witnessed another resident being sexually abused.

Additional information alleged R1 was physically confined in a box. An interview with Administrator reports that they were not aware of the incident being alleged and declined that the incident ever occurred. An interview with R1's responsible person reports the allegation to be false. R1's responsible person stated that R1 was reporting to R1's responsible person that R1 was placed in a small box. R1's responsible person gestured with their hand a box that would be (20) twenty inches inches in all diameters. R1's responsible person further explained that it would be physically impossible to place any adult persons in a small box of that size and believes R1 to be having delusions. Resident interviews report that they have never observed R1 nor any other resident being physically confined. LPA Flores attempted to interview R1 but the interview was unsuccessful due to R1's cognitive abilities.

Therefore, the allegations of resident was sexually assaulted due to staff neglect or abuse and resident was physically confined is deemed unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the preponderance of the evidence has not been met.

An exit interview was conducted, and a copy of the report was provided to the Administrator.

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

LIC9099 (FAS) - (06/04)

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