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25 | Licensing Program Analyst (LPA) Stephanie Williams conducted an announced collateral visit to the facility in order to interview staff and clients, collect records, and make observations pertaining to Complaint Control #18-AS-20211210101511. LPA Williams identified herself to Case Manager, Karlene Dunn, who was also informed of the purpose of the visit.
LPA Williams interviewed Client #1 (C1), Staff #1 (S1), and Staff #2 (S2). LPA Williams also collected records from the facility and made observations of C1's lunch.
An exit interview was conducted where this report was discussed and a copy was provided to Dunn at the conclusion of the visit. |