336425681-10-16-2025-18-AS-APEZ-DMUUGC-20251027153406

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336425681
Report Date: 10/16/2025
Date Signed: 10/16/2025 02:59:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2025 and conducted by Evaluator Abdoulaye Zerbo

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20250802074203

FACILITY NAME:	STARLIGHT SENIOR LIVING		FACILITY NUMBER:	336425681
ADMINISTRATOR:	DANA MATEI		FACILITY TYPE:	740
ADDRESS:	13718 OVERLOOK DR.		TELEPHONE:	(760) 288-7351
CITY:	DESERT HOT SPRINGS	STATE: CA	ZIP CODE:	92240
CAPACITY:	5	CENSUS: 0	DATE:	10/16/2025
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Dana Matei		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Facility staff is not ensuring resident is adequately fed
Facility staff is not ensuring that resident takes medication as prescribed
Facility staff did not ensure the resident's hygiene needs were met

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Abdoulaye Zerbo made and unannounced visit at the facility to deliver findings on the above allegations. LPA met with Licensee Dana Matei and discuss the purpose of the visit.
It was alleged Facility staff is not ensuring resident is adequately fed. During the investigation, Licensing Program Analyst (LPA) conducted interviews with staff and residents, reviewed meal schedules, and observed food storage and preparation areas. Residents interviewed stated they receive three meals per day and snacks, and that meals are served on time and meet their dietary needs. LPA observed an adequate supply of perishable and non-perishable food items, all properly stored and within expiration dates. Resident 1 (R1) stated during the interview that they are being fed well but they just don’t eat food prepared by certain staff members. Furthermore, information obtained revealed that R1 is offered food but denies it, fearing that the food is poisoned.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250802074203

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: STARLIGHT SENIOR LIVING	FACILITY NUMBER: 336425681
	VISIT DATE: 10/16/2025

NARRATIVE

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It was alleged that facility staff were not ensuring that a resident (R1) was taking their prescribed medication as directed. As part of the investigative process, the LPA conducted interviews with both facility staff and residents. The information gathered during these interviews indicated that R1 is consistently offered their prescribed medication by staff; however, R1 frequently refuses to take it. Staff members reported that they follow protocol by offering the medication as scheduled, but R1 declines to comply. To further corroborate this information, the LPA interviewed R1 directly. During the interview, R1 confirmed that staff do offer medication regularly. However, R1 expressed a personal reluctance to take the medication, stating that they do not trust the medication being provided. Records review corroborated the refusal. R1 did not mention any specific incidents or side effects but emphasized a general mistrust as the reason for their refusal.

It was alleged that facility staff failed to ensure that resident’s (R1) hygiene needs were being adequately met. In response to this concern, Licensing Program Analyst (LPA) Abdoulaye Zerbo initiated an investigation to assess the validity of the allegation. As part of the investigation, the LPA conducted interviews with both facility staff and residents to gather relevant information. According to staff interviews, R1 is scheduled to be offered bathing opportunities twice a week, specifically on Tuesdays and Fridays. Staff reported that they consistently follow this schedule and offer R1 the opportunity to shower on those designated days. However, staff also noted that R1 frequently refuses to participate in bathing, despite being encouraged and reminded. This information was corroborated during interviews with other residents and through direct communication with R1. When interviewed, R1 acknowledged that staff do offer showers regularly but stated that they choose not to bathe due to personal preference.

Based on records review, resident interviews, and staff interviews, the above allegations are Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of this report was provided to Licensee Dana Matei

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

LIC9099 (FAS) - (06/04)

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