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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336425681
Report Date: 04/09/2026
Date Signed: 04/10/2026 05:20:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2024 and conducted by Evaluator Rachael De Leon
COMPLAINT CONTROL NUMBER: 18-AS-20240308145116
FACILITY NAME:STARLIGHT SENIOR LIVINGFACILITY NUMBER:
336425681
ADMINISTRATOR:DANA MATEIFACILITY TYPE:
740
ADDRESS:13718 OVERLOOK DR.TELEPHONE:
(760) 288-7351
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: 0DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
05:30 PM
MET WITH:TIME COMPLETED:
06:15 PM
ALLEGATION(S):
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Staff are not allowing hospice staff into facility to provide care to resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) De Leon issued final findings for this complaint. The facility closed on October 20, 2025. LPA delivered this report via e-mail, first class mail, and certified mail.

LPA Venus Mixson conducted an initial 10-day visit, toured facility, and investigated this complaint on 03/13/2024. LPA interviewed staff on 03/13/2024 between 8:38am-11:18am. LPA Mixson made a subsequent complaint visit to the facility on 05/24/2024 and interviewed a resident in care between 10:40am-12:13pm. LPA De Leon reviewed the complaint and interviews on 04/06/2026.

On the allegation: Staff are not allowing hospice staff into the facility to provide care to resident. LPA Mixson interviewed staff which revealed no staff at the facility refused entry for a hospice agency to visit a resident in care. Staff stated there were no residents by that name living in the facility at that time of the visit on 03/13/2024. Continued 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20240308145116
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: STARLIGHT SENIOR LIVING
FACILITY NUMBER: 336425681
VISIT DATE: 04/09/2026
NARRATIVE
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A placement agency and hospice agency staff was interviewed which revealed at the time of the visit on 03/13/2024 there was not a resident living in the facility by that name on hospice services with their agency and the name of the person in question was on a list for placement and was last known to reside at Premier Nursing Home, staff had also never been denied entry at the facility while visiting the facility residents on hospice, and Administrator and staff have had a great working relationship for 7-8 years. Another hospice agency staff member from a different agency was interviewed which revealed hospice staff did not visit the facility in person, did not knock on the door and was never told by facility staff that hospice staff could not enter the facility.

LPA Mixson visited the facility on 05/24/2024 and interviewed resident 1 (R1) R1 when R1 moved into the facility R1 was not on hospice services, R1 was not currently on hospice services at the time of interview and the staff at the facility were meeting R1’s needs and services.

The allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred this allegation is deemed Unsubstantiated at this time.

No deficiency cited and copy of report emailed, printed for first class mail, and certified mail to the Licensee on file.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2