336425810-10-16-2025-18-AS-RORN-DMPSLX-20251022135904

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336425810
Report Date: 10/16/2025
Date Signed: 10/16/2025 03:39:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2022 and conducted by Evaluator Deborah Lee

COMPLAINT CONTROL NUMBER: 18-AS-20220908145326

FACILITY NAME:	DANIEL HOME		FACILITY NUMBER:	336425810
ADMINISTRATOR:	ERICKA MUNOZ		FACILITY TYPE:	735
ADDRESS:	30839 VIA PARED		TELEPHONE:	(760) 565-7905
CITY:	THOUSAND PALMS	STATE: CA	ZIP CODE:	92276
CAPACITY:	6	CENSUS: 4	DATE:	10/16/2025
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Alexis Park		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Facility staff handled resident in an inappropriate manner

INVESTIGATION FINDINGS:

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On October 16, 2025, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegation and to deliver findings. The Department was met by Administrator Alexis Park and the purpose of the visit was explained.

Investigation consisted of the following:
On 09/14/22, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegation mentioned above. During the visit, it was determined that the complaint required further investigation.

On 10/16/2025 the Department toured the facility, interviewed Administrator (A1), 3 staff (S1-S3) and 3 clients (C2-C4). The Department obtained and reviewed the following documents: staff roster (dated 8/29/25), client roster (3/5/25), C1's Physicians report (dated 8/26/25), C1's Individual Program Plan (IPP) (dated 1/9/25), Staff training: clients rights and Non-violent Crisis intervention (CPI).
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20220908145326

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DANIEL HOME	FACILITY NUMBER: 336425810
	VISIT DATE: 10/16/2025

NARRATIVE

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The investigation revealed the following:

Allegation: Facility staff handled resident in an inappropriate manner

The detail of the complaint alleges that “staff reached under the C1 shirt to look for snacks that C1 was not supposed to have at that time of night.”

On 10/16/25, the Department interviewed Administrator (A1) who stated that she was not on staff at the facility in 2022 when the allegation was made, however she stated that all the staff at the facility have client’s rights training and know how to handle client behaviors as they are trained in Nonviolent Crisis Intervention (CPI).

On 10/16/25, the Department interviewed 3 staff (S1-S3) regarding the allegation above. Of those interviewed, 3 out of 3 were not around during the time of the complaint. 3 out of 3 stated that they have had client rights training and treat clients with dignity and respect. Lastly, 3 out of 3 stated that they have CPI training and know how to use de-escalation techniques.

On 10/16/25 the Department interviewed 3 clients (C2-C4). The Department was unable to interview C1, as C1 no longer lives at the facility. Of those interviewed, 3 out of 3 stated that they feel safe in the home and that staff treats them “good.” 3 out of 3 stated that staff has never reached into their clothing to obtain an item as their rights are respected by.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20220908145326

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DANIEL HOME	FACILITY NUMBER: 336425810
	VISIT DATE: 10/16/2025

NARRATIVE

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On 10/16/25, the Department obtained, reviewed and evaluated the following pertinent documents: Client Right training (dated: 9/5/25) and Non-violent Crisis intervention (CPI) training (dated: 3/10/25). Which showed that facility staff received training in clients’ rights and how to deal with client behaviors in the home. Other documents obtained and reviewed: staff roster (dated 8/29/25), client roster (3/5/25), C1's Physicians report (dated 8/26/25), C1's Individual Program Plan (dated 1/9/25).

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today's visit.

Exit interview conducted and copy of report provided.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

LIC9099 (FAS) - (06/04)

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