336426108-6-5-2025-56-AS-EMAN-DHXP86-20250624110501

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336426108
Report Date: 06/05/2025
Date Signed: 06/05/2025 10:41:25 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2025 and conducted by Evaluator Raquel Hernandez

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20250521163520

FACILITY NAME:	FIRST STEP CORONA		FACILITY NUMBER:	336426108
ADMINISTRATOR:	QUIROGA, MICHELLE		FACILITY TYPE:	775
ADDRESS:	237 RIVER RD		TELEPHONE:	(951) 371-5593
CITY:	CORONA	STATE: CA	ZIP CODE:	92880
CAPACITY:	75	CENSUS: 71	DATE:	06/05/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Program Director Marianne Steadman		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Facility does not have running water.
Insufficient staff to supervise clients

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Program Director Marianne Steadman and explained the purpose of the visit. The investigation consisted of facility tour and staff interviews.

For the allegation, Facility does not have running water.

LPA Hernandez conducted (6) staff interviews. 6 out of the 6 stated the facility does have running water, however, it was shut off on 05/21/25 for approximately four hours. Additionally, LPA spoke with Program Director Marianne Steadman who stated water was off for approximately four hours and client's homes and guardians were called to come and pick them up. Program Director notified licensing department about water shut off.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20250521163520

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: FIRST STEP CORONA	FACILITY NUMBER: 336426108
	VISIT DATE: 06/05/2025

NARRATIVE

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For the allegation, Insufficient staff to supervise clients.

LPA Hernandez conducted (6) staff interviews. 3 out of the 6 staff stated they do feel there is sufficient staff to supervise clients in care. Moreover, Program Director indicated they are in the process of hiring additional staff, however, Program Director stated clients are never left unattended and are supervised always. LPA Hernandez observed the staff schedule where it is stated there are a total of (20) staff that work at the facility and there is a 3:1 staff to client ratio.

Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Program Director Marianne Steadman.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025

LIC9099 (FAS) - (06/04)

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