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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426273
Report Date: 04/17/2024
Date Signed: 04/17/2024 03:41:01 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2024 and conducted by Evaluator Sara Martinez
COMPLAINT CONTROL NUMBER: 18-AS-20240411142009
FACILITY NAME:DESERT COTTAGE IIIFACILITY NUMBER:
336426273
ADMINISTRATOR:HENGSTLER, ELIZABETHFACILITY TYPE:
740
ADDRESS:43745 PETTIROSSO ST.TELEPHONE:
(760) 342-7767
CITY:INDIOSTATE: CAZIP CODE:
92203
CAPACITY:6CENSUS: 0DATE:
04/17/2024
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Adminstrator Elizabeth HengstlerTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
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9
Staff are prohibiting the Long Term Ombudsman from touring the facility
INVESTIGATION FINDINGS:
1
2
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Licensing Program Analyst (LPA) Sara Martinez and Licensing Program Manager Tricia Danielson conducted an unannounced visit to the facility to initiate the investigation regarding the allegation listed above. LPM and LPA were granted entry and met with Administrator Elizabeth Hengstler who was informed of the purpose for this visit.
Regarding the allegation, it was reported that Riverside County Ombudsman was not allowed to enter this facility. Interview with Administrator Elizabeth Hengstler stated the facility has not had any residents residing at this facility since 2021 and the facility was last utilized as a COVID-19 surge facility. LPA and LPM toured the facility and did not see any evidence of residents residing at the facility. Due to the facility not having any residents currently residing at the facility, no personal rights of residents were violated in prohibiting the Ombudsman from touring the facility. This agency has investigated the complaint alleging "Staff are prohibiting the Long Term Ombudsman from touring the facility". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or are without a reasonable basis.

An exit interview was conducted, and a copy of this report was provided to Hengstler.
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Tricia DanielsonTELEPHONE: (951) 202-5067
LICENSING EVALUATOR NAME: Sara MartinezTELEPHONE: (951) 605-0913
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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