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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 06/03/2021
Date Signed: 06/03/2021 01:47:17 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/27/2020 and conducted by Evaluator Tricia Danielson
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20200827134657
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:56CENSUS: 42DATE:
06/03/2021
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Heather Scott, Executive DirectorTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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9
Staff yelled at resident while in care
Staff inappropriately pushed resident while in care
Staff inappropriately kicked resident while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tricia Danielson visited the facility to conclude a complaint investigation into the allegations listed above. LPA met with Executive Director (ED) Heather Scott and discussed the purpose of the visit. Regarding the allegations "staff yelled at resident while in care", "staff inappropriately pushed resident while in care", and "staff inappropriately kicked resident while in care": It was alleged that a staff named David yelled at Resident #2 (R2), pushed R2 into a chair, and kicked R2 in the testicles several times. The investigation revealed the facility does not and has not employed a staff named David. The investigation also further revealed the staff named David was allegedly African American. The investigation determined that although the facility has employed two (2) African American male staff, their employment began and ended after the alleged incident took place. Additionally, the investigation also revealed the alleged victim was not R2 but rather Resident #3 (R3). However, there is no evidence to support R3 ever resided at the facility. Interviews conducted with five (5) residents and three (3) staff revealed no supporting evidence the alleged incident took place. This agency has investigated the complaint alleging "staff yelled at resident while in care",
(CONTINUED ON LIC 9099-C)
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Reyna LaceyTELEPHONE: (951) 836-3135
LICENSING EVALUATOR NAME: Tricia DanielsonTELEPHONE: (951) 565-7254
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20200827134657
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 06/03/2021
NARRATIVE
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(CONTINUED FROM LIC 9099)
"staff inappropriately pushed resident while in care", and "staff inappropriately kicked resident while in care".
We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis.

An exit interview was conducted with Executive Director Scott and a copy of this report was provided.
SUPERVISOR'S NAME: Reyna LaceyTELEPHONE: (951) 836-3135
LICENSING EVALUATOR NAME: Tricia DanielsonTELEPHONE: (951) 565-7254
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2021
LIC9099 (FAS) - (06/04)
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