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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 11/19/2025
Date Signed: 11/20/2025 12:07:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2023 and conducted by Evaluator Sparkle Day
COMPLAINT CONTROL NUMBER: 18-AS-20231011132401
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
11:24 AM
MET WITH:TIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Staff do not prevent inappropriate interactions between residents
INVESTIGATION FINDINGS:
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On10/12/2023 Licensing Program Analyst (LPA) Jesse Gardner, conducted an unannounced visit to the facility to commence a complaint investigation into the above allegation. LPA identified himself, and was greeted by Administrator Heather Scott who allowed access to the facility. LPA then toured the facility. No citations were issued at time of visit.
The investigation consisted of the following:

ALLEGATION #1: Staff do not prevent inappropriate interactions between residents
It is alleged that (R#1) told staff about inappropriate actions of roommate (R#2) and staff did not do anything about it.
On 10/12/23 LPA Jesse Gardner gathered pertinent documents relative to this complaint and interviewed 2 clients and 4 staff.
On 11/19/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to call Reporting Party and Facility at numbers provided and were unable to contact any party.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20231011132401
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 11/19/2025
NARRATIVE
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This facility closed on 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be mailed to last known address: 13660 Mountain View Road

Desert Hot Springs, CA 92240

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2