<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 11/05/2025
Date Signed: 11/14/2025 11:29:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/21/2021 and conducted by Evaluator Sparkle Day
COMPLAINT CONTROL NUMBER: 18-AS-20211221161154
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
02:44 PM
MET WITH:TIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Resident is not being bathed
Staff do not answer residents call buttons in a timely manor
Resident is being left is soiled diapers
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/28/21 Licensing Program Analyst (LPA) Yolanda Delgado made an unannounced visit to the facility to initiate an investigation into the allegation(s) listed above. LPA met with Administrator Heather Scott.
Investigation consisted of the following:

ALLEGATION #1: Resident is not being bathed
It is alleged that R#1 had not been bathed in 4 weeks
During the 12/28/21 visit to the facility, LPA Delgado interviewed 1 staff and 1 resident, requested and obtained copies of pertinent documentation. There were no deficiencies and no civil penalties cited during this visit.
On 11/05/25 Licensing Program Analyst Sparkle Day began follow up investigation and made several attempts to reach reporting party and facility at numbers provided. LPA did not get a return call after several attempts. This facility closed 5/8/25. No residents were available for interview. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20211221161154
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 11/05/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #2: Staff do not answer residents call buttons in a timely manor
It is alleged that staff take 3 hours to respond to residents call button
During the 12/28/21 visit to the facility, LPA Delgado interviewed 1 staff and 1 resident, requested and obtained copies of pertinent documentation. There were no deficiencies and no civil penalties cited during this visit.
On 11/05/25 Licensing Program Analyst Sparkle Day began follow up investigation and made several attempts to reach reporting party and facility at numbers provided. LPA did not get a return call after several attempts. This facility closed 5/8/25. No residents were available for interview. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
ALLEGATION #3: Resident is being left in soiled diapers
It is alleged that resident is left in soiled diapers for 3 hours.
During the 12/28/21 visit to the facility, LPA Delgado interviewed 1 staff and 1 resident, requested and obtained copies of pertinent documentation. There were no deficiencies and no civil penalties cited during this visit.
On 11/05/25 Licensing Program Analyst Sparkle Day began follow up investigation and made several attempts to reach reporting party and facility at numbers provided. LPA did not get a return call after several attempts. This facility closed 5/8/25. No residents were available for interview. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.

A copy of this report will be mailed to last known address : 13660 Mountain View Road
Desert Hot Springs, CA 92240
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2