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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 11/19/2025
Date Signed: 11/25/2025 10:18:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2023 and conducted by Evaluator Sparkle Day
COMPLAINT CONTROL NUMBER: 18-AS-20230614094526
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:TIME COMPLETED:
12:36 PM
ALLEGATION(S):
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Illegal eviction
Staff did not complete an individual admissions agreement for resident
Staff speaks inappropriately to resident
Staff does not ensure floors are kept in safe, clean sanitary conditions
INVESTIGATION FINDINGS:
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On 6/20/2023 Licensing Program Analyst (LPA) Jacqueline Shaw Ross, conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above. LPA arrived, and met with Adminsitrator Heather Scott, explained the reason for the visit, and toured the facility. LPA conducted record review. No citations were issued during this visit.

The Investigation consisted of the following:

ALLEGATION #1: ILLEGAL EVICTION
It is alleged that R#1 received an eviction notice for unpaid rent when she was told 2 month free rent
On 6/20/23 LPA Jacqueline Shaw Ross gathered documentation pertaining to the allegations above.
On 11/19/25 Licensing Program Analyst Sparkle Day began follow up investigation. LPA Day attempted to call Reporting Party and Facility and has not received a return call. This facility Closed 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20230614094526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 11/19/2025
NARRATIVE
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Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #2: STAFF DID NOT COMPLETE AN INDIVIDUAL ADMISSIONS AGREEMENT FOR RESIDENT
It is alleged that staff never provided R#1 with a Admission Agreement to complete during stay at facility
On 6/20/23 LPA Jacqueline Shaw Ross gathered documentation pertaining to the allegations above.
On 11/19/25 Licensing Program Analyst Sparkle Day began follow up investigation. LPA Day attempted to calls Reporting Party and Facility and has not received a return call. This facility Closed 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #3 : STAFF SPEAKS INAPPROPRIATELY TO RESIDENT
It is alleged that staff speaks to residents inappropriately
On 6/20/23 LPA Jacqueline Shaw Ross gathered documentation pertaining to the allegations above.
On 11/19/25 Licensing Program Analyst Sparkle Day began follow up investigation. LPA Day attempted to call Reporting Party and Facility and has not received a return call. This facility Closed 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #4 STAFF DOES NOT ENSURE FLOORS ARE KEPT IN SAFE, CLEAN, SANITARY CONDITIONS
It is alleged that the facility floors are not kept in a cleanly manner.
On 6/20/23 LPA Jacqueline Shaw Ross gathered documentation pertaining to the allegations above.
On 11/19/25 Licensing Program Analyst Sparkle Day began follow up investigation. LPA Day attempted to call Reporting Party and Facility and has not received a return call. This facility Closed 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. A Copy of this report will be mailed to last address of this report.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2