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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 11/19/2025
Date Signed: 12/02/2025 02:26:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2023 and conducted by Evaluator Sparkle Day
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20230307130400
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
02:43 PM
MET WITH:TIME COMPLETED:
02:44 PM
ALLEGATION(S):
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Resident was not groomed regularly
Due to neglect, Resident sustained scabies
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to initiate an investigation into the allegations listed above. LPA met with Executive Director Heather Scott and explained the purpose of the interview. No citations were issued during this visit.
The investigation consisted of the following:

ALLEGATION #1 Resident was not groomed regulary
It is alleged that R#1 is not showered regulary, does not have change of clothes and sometimes not dressed
On 3/15/23 Licensing Program Analyst (LPA) Tricia Danielson toured the facility, interviewed one (1) resident, six (6) staff, reviewed and obtained pertinent documents.
On 11/25/25, Licensing Program Analyst (LPA) Sparkle Day began the follow up investigation. LPA Day attempted to reach reporting party and facility and could not reach them with numbers provided.Resident whereabouts are unknown.This facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20230307130400
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 11/19/2025
NARRATIVE
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Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #2: DUE TO NEGLECT, RESIDENT SUSTAINED SCABIES
It is alleged that R#1 developed Scabies while in the facility.
On 3/15/23 Licensing Program Analyst (LPA) Tricia Danielson toured the facility, interviewed one (1) resident, six (6) staff, reviewed and obtained pertinent documents.
On 11/25/25, Licensing Program Analyst (LPA) Sparkle Day began the follow up investigation. LPA Day attempted to reach reporting party and facility and could not reach them with numbers provided. Residents whereabouts are unknown. This facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be mailed to last known address: 13660 Mountain View Road
Desert Hot Springs, CA 92240
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2