336426550-12-2-2025-18-AS-RORN-DP8NWL-20251210094943

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 12/02/2025
Date Signed: 12/02/2025 09:46:20 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2023 and conducted by Evaluator Sparkle Day

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20231016094906

FACILITY NAME:	DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS		FACILITY NUMBER:	336426550
ADMINISTRATOR:	HEATHER SCOTT		FACILITY TYPE:	740
ADDRESS:	13660 MOUNTAIN VIEW ROAD		TELEPHONE:	(760) 671-7820
CITY:	DESERT HOT SPRINGS	STATE: CA	ZIP CODE:	92240
CAPACITY:	0	CENSUS:	DATE:	12/02/2025
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:			TIME COMPLETED:	08:46 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not assist resident with timely bathing.
Staff do not assist resident with grooming needs.
Staff do not ensure resident has the ability to request assistance when needed.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

This is an Amendment to the previous report dated 11/18/25 due to LPA Day mistakenly indicated in the report there were 3 clients and 1 staff interviewed by LPA Gardner. When actually there were 2 clients and 1 staff interviewed by LPA Gardner. The previous findings will remain the same.
On 10/17/2023 Licensing Program Analyst (LPA) Jesse Gardner, conducted an unannounced visit to the facility to commence a complaint investigation into the above allegations. LPA identified himself, and met with Administrator Heather Scott. LPA then toured the facility. No citations were issued during this visit.
Investigation consisted of the following:
ALLEGATION #1: Staff do not assist resident with timely bathing.
It is alleged that the facility staff did not bathe R#1 in a timely manner after an incontinent accident.
On 10/17/2023 LPA Gardner gathered pertinent documents relative to this complaint and interviewed 2 clients and 1 staff.
On 11/18/2025 LPA Sparkle Day began follow up investigation. LPA Day attempted several calls to facility and Reporting party at numbers provided and was unable to contact any party. This facility closed on 5/8/2025. Residents whereabouts are unknown at this time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 18-AS-20231016094906

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS	FACILITY NUMBER: 336426550
	VISIT DATE: 12/02/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

ALLEGATION #2: Staff do not assist resident with grooming needs.
It is alleged that the facility staff did not assist R#1 with grooming as needed, as his toenails were very long
On 10/17/2023 LPA Gardner gathered pertinent documents relative to this complaint and interviewed 2 clients and 1 staff.
On 11/18/2025 LPA Sparkle Day began follow up investigation. LPA Day attempted several calls to facility and Reporting party at numbers provided and was unable to contact any party. This facility closed on 5/8/2025. Residents whereabouts are unknown at this time.
Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

ALLEGATION #3: Staff do not ensure resident has the ability to request assistance when needed.
It is alleged that R#1 has no way to call staff for assistance to get out of bed due to lost of call button
On 10/17/2023 LPA Gardner gathered pertinent documents relative to this complaint and interviewed 2 clients and 1 staff.
On 11/18/2025 LPA Sparkle Day began follow up investigation. LPA Day attempted several calls to facility and Reporting party at numbers provided and was unable to contact any party. This facility closed on 5/8/2025. Residents whereabouts are unknown at this time.
Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be mailed to last known Address : 13660 Mountain View Road
Desert Hot Springs, CA 92240

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2