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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 12/04/2025
Date Signed: 03/13/2026 08:35:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2024 and conducted by Evaluator Sparkle Day
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240109082756
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
11:42 AM
MET WITH:TIME COMPLETED:
11:43 AM
ALLEGATION(S):
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9
Staff pushed resident in care causing injury
Staff are under the influence of unknown drugs while on duty
INVESTIGATION FINDINGS:
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On 1/11/2024 Licensing Program Analyst (LPA) Jesse Gardner, conducted an unannounced visit to the facility to commence a complaint investigation into the above allegations. LPA identified himself, and met with Administrator Heather Scott. LPA then toured the facility. No citations were issued at time of visit.
The investigation consisted of the following:

ALLEGATION#1: Staff pushed resident in care causing injury
It is alleged that R1 was hurt when pushed by staff
On 1/11/24 Licensing Program Analyst (LPA) Jesse Gardner gathered pertinent documents relative to the complaint. LPA interviewed Staff #1 - Staff #3.
On 12/4/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to call Reporting party and facility and was not able to reach with numbers provided. Facility closed on 5/8/25.
Residents whereabouts are unknown. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20240109082756
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 12/04/2025
NARRATIVE
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Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION#1: Staff are under the influence of unknown drugs while on duty
It is alleged that staff are using drugs while in the facility.
On 1/11/24 Licensing Program Analyst (LPA) Jesse Gardner gathered pertinent documents relative to the complaint. LPA interviewed Staff #1 - Staff #3.
On 12/4/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to call Reporting party and facility. LPA was not able to reach neither with numbers provided. Facility closed on 5/8/25.
Residents whereabouts are unknown. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be mailed to last known address:

13660 MOUNTAIN VIEW ROAD
DESERT HOT SPRINGS, CA 92240
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2