336426550-12-10-2025-18-AS-RORN-DP9LX9-20251211080820

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 11/25/2025
Date Signed: 12/10/2025 10:12:22 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2023 and conducted by Evaluator Sparkle Day

COMPLAINT CONTROL NUMBER: 18-AS-20230228094726

FACILITY NAME:	DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS		FACILITY NUMBER:	336426550
ADMINISTRATOR:	HEATHER SCOTT		FACILITY TYPE:	740
ADDRESS:	13660 MOUNTAIN VIEW ROAD		TELEPHONE:	(760) 671-7820
CITY:	DESERT HOT SPRINGS	STATE: CA	ZIP CODE:	92240
CAPACITY:	0	CENSUS:	DATE:	11/25/2025
		UNANNOUNCED	TIME BEGAN:	02:17 PM
MET WITH:			TIME COMPLETED:	02:18 PM

ALLEGATION(S):

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Staff caused injury to resident
Facility staff do not respond to resident's calls for help
Facility staff do not ensure resident is properly clothed
Facility staff did not assist resident with feeding

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jesse Gardner, conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Administrator Heather Scott and toured the facility.
The investigation consisted of the following:

ALLEGATION #1: STAFF CAUSED INJURY TO RESIDENT
It is alleged that a staff injured a resident
On 3/9/23 Licensing Program Analyst (LPA) Jesse Gardner interviewed residents and staff and gathered related documents.
On 11/25/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party and facility and was unable to reach with numbers provided. Residents whereabouts are unknown. This facility Closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20230228094726

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS	FACILITY NUMBER: 336426550
	VISIT DATE: 11/25/2025

NARRATIVE

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ALLEGATION #2: FACILITY STAFF DO NOT RESPOND TO RESIDENT'S CALL FOR HELP
It is alleged that the facility does not answer their phone when residents are calling.
On 3/9/23 Licensing Program Analyst (LPA) Jesse Gardner interviewed residents and staff and gathered related documents.
On 11/25/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party and facility and was unable to reach with numbers provided. Residents whereabouts are unknown. This facility Closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #3: FACILITY STAFF DO NOT ENSURE R#1 IS PROPERLY CLOTHED
It is alleged that R#1 was observed with no pants, no diaper and no underwear while in the facility.
On 3/9/23 Licensing Program Analyst (LPA) Jesse Gardner interviewed residents and staff and gathered related documents.
On 11/25/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party and facility and was unable to reach with numbers provided. Residents whereabouts are unknown. This facility Closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #4: FACILITY STAFF DID NOT ASSIST RESIDENT WITH FEEDING
It is alleged that the facility did not help R#1 eat her meal
On 3/9/23 Licensing Program Analyst (LPA) Jesse Gardner interviewed residents and staff and gathered related documents.
On 11/25/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party and facility and was unable to reach with numbers provided. Residents whereabouts are unknown. This facility Closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. A COPY OF THIS REPORT WILL BE MAILED TO LAST KNOWN ADDRESS.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025

LIC9099 (FAS) - (06/04)

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