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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 12/11/2025
Date Signed: 03/13/2026 08:58:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2024 and conducted by Evaluator Sparkle Day
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240821131200
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
08:48 AM
MET WITH:TIME COMPLETED:
08:49 AM
ALLEGATION(S):
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9
Staff did not communicate with responsible party regarding resident's care.
Staff did not dispense resident's medication as prescribed.
INVESTIGATION FINDINGS:
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On August 26, 2024, Licensing Program Analyst (LPA), Valerie Flores arrived to the facility in order to initiate an investigation regarding the listed allegations above. LPA met with Administrator, Heather Scott and toured the facility. No deficiencies were observed.
The investigation consisted of the following:
ALLEGATION 1: STAFF DID NOT COMMUNICATE WITH RESPONSIBLE PARTY REGARDING RESIDENTS CARE
it is alleged that the facility staff took Resident #1 to the doctor without consulting or informing the Responsible party.
on 8/24/24 Licensing Program Analyst (LPA) Valerie Flores interviewed staff and residents. An interview was attempted with R1 but was unsuccessful. LPA Flores reviewed staff and resident files.
On12/11/25 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach reporting party and the facility at the numbers provided, however there was no contact made. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20240821131200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 12/11/2025
NARRATIVE
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Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

ALLEGATION #2: STAFF DID NOT DISPENSE MEDICATION AS PRESCRIBED
It is alleged that the facility staff did not apply medication on Resident #1 as prescribed by physician.
on 8/24/24 Licensing Program Analyst (LPA) Valerie Flores interviewed staff and residents. An interview was attempted with R1 but was unsuccessful. LPA Flores reviewed staff and resident files.
On12/11/25 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach reporting party and the facility at the numbers provided, however there was no contact made. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.


A copy of this report will me mailed to last known Address: 13660 Mountain View Road
Desert Hot Springs, CA 92240

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2