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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 03/19/2026
Date Signed: 03/19/2026 01:15:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Sparkle Day
COMPLAINT CONTROL NUMBER: 18-AS-20241029113659
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:TIME COMPLETED:
08:46 AM
ALLEGATION(S):
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Staff did not prevent resident from wandering from facility
Staff are not mitigating the spread of infectious outbreaks in the facility
INVESTIGATION FINDINGS:
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On 11/4/2024 Licensing Program Analyst (LPA) Yolanda Delgado made an unannounced visit to the facility to initiate an investigation into the allegations listed above. LPA met with Administrator Heather Scott and explained the purpose of the visit.
The Investigation consisted of the following:

ALLEGATION #1 STAFF DID NOT PREVENT RESIDENT FROM WANDERING FROM FACILITY
It is alleged that Resident #1 (R1) sometimes leaves the facility at night and does not return for hours
On 11/4/2024 LPA Delgado interviewed Administrator, two residents (2) requested and obtained copies of pertinent documentation. Due to additional interviews and information needed the above allegations needs further investigation. There were no deficiencies and no civil penalties that were cited per Title 22, Division 6, of the California Code of Regulations.An exit interview was conducted with Heather Scott and a copy of the report was provided.
On 3/19/26 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach the facility at the numbers provided, however there was no contact made. Residents whereabouts are
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20241029113659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 03/19/2026
NARRATIVE
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are unknown. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

ALLEGATION #2 STAFF ARE NOT MITIGATING THE SPREAD OF INFECTIOUS OUTBREAKS IN THE FACILITY
It is alleged that a resident has scabies and it has not been treated
On 11/4/2024 LPA Delgado interviewed Administrator, two residents (2) requested and obtained copies of pertinent documentation. Due to additional interviews and information needed the above allegations needs further investigation. There were no deficiencies and no civil penalties that were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted with Heather Scott and a copy of the report was provided.
On 3/19/26 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach the facility at the numbers provided, however there was no contact made. Residents whereabouts are unknown. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be mailed to last known address:

Desert Cove Assisted Living at Desert Hot Springs
13660 Mountain View Road
Desert Hot Springs, CA 92240
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2