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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 03/13/2026
Date Signed: 04/02/2026 09:35:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Sparkle Day
COMPLAINT CONTROL NUMBER: 18-AS-20240924102429
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: DATE:
03/13/2026
UNANNOUNCEDTIME BEGAN:
01:14 PM
MET WITH:TIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Facility is not delivering hot water for residents in care
Staff are serving food that is not of quality
Staff are not following the facility menu
Staff is smoking while preparing meals for residents
INVESTIGATION FINDINGS:
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On 10/1/2024, Licensing Program Analyst (LPA), Janette Romero made an unannounced visit to the facility to initiate an investigation into the allegations listed above. LPA met with Administrator, Heather Scott who was informed of the purpose of the visit.
The investigation consisted of the following:

ALLEGATION #1 FACILITY IS NOT DELIVERING HOT WATER FOR RESIDENTS IN CARE
It is alleged that the facility has not had hot water for (5) weeks
On 10/1/2024 LPA Romero toured the facility's interior and exterior, conducted interviews and obtained copies of pertinent documentation. The facility was advised that the investigation requires further inquiry and possible additional visits and/or phone calls may be necessary to determine findings. An exit interview was conducted and a copy of the report was reviewed and provided to Administrator Scott.
On 3/13/26 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach the reporting party and the facility at the numbers provided, however there was no contact made. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20240924102429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 03/13/2026
NARRATIVE
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Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
ALLEGATION #2 STAFF ARE SERVING FOOD THAT IS NOT OF QUALITY
It is alleged that food being served is not of good quality
On 10/1/2024 LPA Romero toured the facility's interior and exterior, conducted interviews and obtained copies of pertinent documentation. The facility was advised that the investigation requires further inquiry and possible additional visits and/or phone calls may be necessary to determine findings. An exit interview was conducted and a copy of the report was reviewed and provided to Administrator Scott.
On 3/13/26 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach the reporting party and the facility at the numbers provided, however there was no contact made. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint
Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

ALLEGATION #3 STAFF ARE NOT FOLLOWING FACILITY MENU
It is alleged that staff do not serve the food from the facility menu
On 10/1/2024 LPA Romero toured the facility's interior and exterior, conducted interviews and obtained copies of pertinent documentation. The facility was advised that the investigation requires further inquiry and possible additional visits and/or phone calls may be necessary to determine findings. An exit interview was conducted and a copy of the report was reviewed and provided to Administrator Scott.
On 3/13/26 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach the reporting party and the facility at the numbers provided, however there was no contact made. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint
Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20240924102429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 03/13/2026
NARRATIVE
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ALLEGATION #4 STAFF ARE SMOKING WHILE PREPARING RESIDENT MEALS
It is alleged that staff are smoking marijuana while preparing meals
On 10/1/2024 LPA Romero toured the facility's interior and exterior, conducted interviews and obtained copies of pertinent documentation. The facility was advised that the investigation requires further inquiry and possible additional visits and/or phone calls may be necessary to determine findings. An exit interview was conducted and a copy of the report was reviewed and provided to Administrator Scott.
On 3/13/26 Licensing Program Analyst Sparkle Day began the follow up investigation. LPA Day attempted to reach the reporting party and the facility at the numbers provided, however there was no contact made. The facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint
Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.


A copy of this report was mailed to last known address: Desert Cove Assisted Living at Desert Hot Springs
13660 Mountain View Road
Desert Hot Springs, CA 92240
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3