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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426550
Report Date: 10/20/2025
Date Signed: 10/20/2025 03:44:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2022 and conducted by Evaluator Antonine Richard
COMPLAINT CONTROL NUMBER: 18-AS-20220131113522
FACILITY NAME:DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGSFACILITY NUMBER:
336426550
ADMINISTRATOR:HEATHER SCOTTFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:0CENSUS: 0DATE:
10/20/2025
UNANNOUNCEDTIME BEGAN:
08:08 AM
MET WITH:TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Resident assaulted by another resident.
Staff mishandled resident's finances.
INVESTIGATION FINDINGS:
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On 10/20/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation to determine the findings.

The investigation consisted of the following: On 02/09/2022, Licensing Program Analyst (LPA), Stephanie Torres, conducted an unannounced visit to the facility to initiate the investigation into the above allegations. The LPA met with Heather Scott, Administrator, and informed her of the purpose of the visit. On this visit, the LPA conducted staff/resident interviews, reviewed records, and took copies of pertinent documentation.

On 10/20/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation and attempted to interview the reporting party multiple times. However, the LPA was unable to interview the reporting party and was unable to leave a voice message because the mailbox is full.

Report continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20220131113522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 10/20/2025
NARRATIVE
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Allegation #1: Resident assaulted by another resident.

The complaint alleged that a resident physically assaulted another resident from behind R1 room on 01/26/2022. On 02/09/2022, LPA Stephanie Torres interviewed the administrator (A1), who stated that two residents were involved.

On 10/20/2025, LPA Richard Records reviewed the interview with Resident (R1). R1 confirmed the assault occurred but does not remember the name of the resident who assaulted R1. Additionally, there were no injuries and no 911 call. The LPA reviewed R1's Physician Report LIC602A, dated: 06/17/2021, which indicated that R1 suffers from Cognitive Impairment. The LPA did not interview any staff. Due to the facility being closed, LPA Richard was unable to interview all parties involved in the complaint. No further information was available. Therefore, the LPA was unable to complete a full complaint investigation. Although the allegation may have happened or be valid, there is not a preponderance of evidence to prove whether the alleged violation did or did not occur; thus, the allegation is unsubstantiated.

Report to Continued LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20220131113522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING AT DESERT HOT SPRINGS
FACILITY NUMBER: 336426550
VISIT DATE: 10/20/2025
NARRATIVE
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Allegation #2: Staff mishandled resident’s finances.

The complaint alleged that resident R1 wrote a $200 check to a caregiver, and the facility verified it. On 10/20/2025, LPA Richard reviewed the interview with Resident R1. R1 confirmed that the check was for $100, or $20 not $200, and did not remember the name of the staff who cashed the check or the bank. LPA Richard's review of R1's records showed no documents related to R1 writing a check to the caregiver. The LPA also reviewed R1's Physician Report LIC602A, dated: 06/17/2021, which indicated that R1 suffers from Cognitive Impairment. The LPA did not interview any staff because the facility was closed, and LPA Richard was unable to interview all parties involved in the complaint. No further information was available.

Therefore, the LPA was unable to complete a full complaint investigation. Although the allegation may have happened or be valid, there is not a preponderance of evidence to prove whether the alleged violation did or did not occur; thus, the allegation is unsubstantiated.

This facility is closed on 05/08/2025.

No deficiencies cited.

A copy of the report will be mailed to the last known address: 23 Corporate Plaza Dr. Ste 150, Newport Beach CA 92660.

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3