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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426759
Report Date: 10/17/2025
Date Signed: 10/17/2025 12:45:37 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2025 and conducted by Evaluator Armando Perez
COMPLAINT CONTROL NUMBER: 18-AS-20250410091938
FACILITY NAME:CITRUS GARDENSFACILITY NUMBER:
336426759
ADMINISTRATOR:TRACY LANGENDOENFACILITY TYPE:
740
ADDRESS:25911 STANFORD STTELEPHONE:
(951) 925-7107
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:59CENSUS: 52DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
11:57 AM
MET WITH:Executive Director Valeria GarciaTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff are abusive to resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Executive Director Valeria Garcia, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff, witnesses and file reviews.

On April 10, 2025, Community Care Licensing Division (CCLD) received a complaint alleging that facility staff are abusive to resident in care. It was alleged that Resident 1 (R1) was being mistreated by staff and experiencing abusive behavior due to nonpayment of rent. Interview with Executive Director, Valeria Garcia, revealed that R1 was unable to pay their rent, but eviction proceedings had not been initiated. It was also stated that R1 had not made any allegations to management of staff abuse. Interview with 2 of 2 staff corroborated that they neither heard R1 report any abuse by staff nor witnessed any staff engaging in abusive behavior toward R1.
Continued on LIC 9099-C.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20250410091938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CITRUS GARDENS
FACILITY NUMBER: 336426759
VISIT DATE: 10/17/2025
NARRATIVE
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Information obtained from interview with R1 indicated that they experienced a financial issue, resulting in a delay in their monthly rent payment. It was confirmed that no eviction procedures had been initiated and that an arrangement was made to accept payment upon receipt of the new bank card. Despite these challenges, R1 stated they had no issues with the treatment provided by the staff and expressed overall satisfaction with living at the facility. Interview with Witness (W1), stated they visited R1 approximately once a week, reported observing no abusive behavior from staff. W1 noted that staff treated R1 well and stated that R1 had not mentioned any mistreatment.

A review of facility records, including incident reports, revealed no documented incidents of staff abuse involving R1. Additionally, there was no documentation of an eviction notice, as no such action had been initiated.

Based on interviews, research, and record review, the allegation that facility staff are abusive to resident in care is unfounded. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed.

An exit interview was conducted. A copy of this report was provided to Executive Director Valeria Garcia.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2