336426759-3-20-2026-18-AS-JDHS-DSNUQ4-20260330154629

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336426759
Report Date: 03/20/2026
Date Signed: 03/20/2026 03:29:52 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2025 and conducted by Evaluator Armando Perez

COMPLAINT CONTROL NUMBER: 18-AS-20250619155106

FACILITY NAME:	CITRUS GARDENS		FACILITY NUMBER:	336426759
ADMINISTRATOR:	TRACY LANGENDOEN		FACILITY TYPE:	740
ADDRESS:	25911 STANFORD ST		TELEPHONE:	(951) 925-7107
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	59	CENSUS: 57	DATE:	03/20/2026
		UNANNOUNCED	TIME BEGAN:	01:57 PM
MET WITH:	Executive Director Valeria Garcia		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Staff chemically restrained resident(s) in care.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs), Armando Perez and Tremayne Barra, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Executive Director, Valeria Garcia and Administrator Liliana Moreno, and explained both the purpose of the visit and the details of the allegation.

On June 19, 2025, the Community Care Licensing Division (CCLD) received a complaint alleging facility staff chemically restrained resident(s) in care. It was reported during a visit on June 18, 2025 residents were observed to be over-medicated.

Interview with Additional Witness 1 (AW1) reported that they observed residents to be walking around the facility, banging on doors, making odd noises, and acting as “walking zombies.” AW1 reported they were not made aware of any medication distribution issues by staff or residents, emphasizing it was based on observations. Continued on LIC 9099-C.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250619155106

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: CITRUS GARDENS	FACILITY NUMBER: 336426759
	VISIT DATE: 03/20/2026

NARRATIVE

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AW1 could not provide any additional information to support the allegation. Interview with Executive Director (ED), Valeria Garcia, noted the facility is a memory care and various residents have cognitive diagnosis that may result in unpredictable behavior. ED reported that staff have not reported, nor are they aware of, any issues involving residents being overmedicated.

Interview with 5 of 5 staff corroborated the statement made by ED. Information obtained from staff reported that they have not observed or been made aware of any issues with over-medicating residents. Interview with 5 of 5 residents did not reveal medication concerns or provide further information supporting the reported allegation. An interview with R1 could not be conducted due to their passing. Interview with Responsible Party reported that facility staff responded to R1's medical needs and would receive updates when R1 was sent out for medical intervention. LPA conducted a review of Special Incident Reports submitted and did not find any incidents related to the allegation reported.

Based on interviews, research, and record review, the allegations facility staff chemically restrained resident(s) in care is unfounded. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed.

An exit interview was conducted. A copy of this report was provided to Executive Director Valeria Garcia.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026

LIC9099 (FAS) - (06/04)

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