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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426759
Report Date: 09/15/2026
Date Signed: 09/15/2026 11:30:40 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2026 and conducted by Evaluator Ivashia Wright
COMPLAINT CONTROL NUMBER: 18-AS-20260911130609
FACILITY NAME:CITRUS GARDENSFACILITY NUMBER:
336426759
ADMINISTRATOR:TRACY LANGENDOENFACILITY TYPE:
740
ADDRESS:25911 STANFORD STTELEPHONE:
(951) 925-7107
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:64CENSUS: 53DATE:
09/15/2026
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Liliana Moreno, Administrator TIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Staff does not ensure comfortable temperatures for residents
Facility is in disrepair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Ivashia Wright, conducted an unannounced visit to conduct a investigation regarding the above allegations. LPA Ivashia met with Administrator Liliana Moreno and explained the purpose of the visit.

On September 11, 2026 Community Care Licensing Division (CCLD) received a complaint alleging Staff does not ensure comfortable temperatures for residents and Facility is in disrepair. During the investigation, the LPA toured the facility, made observations, and conducted interviews with the Staff and Residents.

Regarding the allegations Staff does not ensure comfortable temperatures for residents and the Facility is in despair, It was reported that the facility doesn't have air conditioning that works properly in the rooms and has not function properly for five years. LPA tour all five villas and observed the ac thermostats to be running and reading between 71-73 degrees.
Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Ivashia Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260911130609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CITRUS GARDENS
FACILITY NUMBER: 336426759
VISIT DATE: 09/15/2026
NARRATIVE
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Interview with Administrator, Liliana Moreno reported every villa in the facility has ac except the garage.Liliana reported the facility has not had any issues with the ac units not working properly recently. Liliana reported the ac unit in villa 2 went out months ago and was serviced and repaired immediately. Liliana reported there hasn't been any issues with the conditions of any villas. Information obtained from Staff corroborated the information obtained from Administration. Staff reported the facility has no problems with the air conditioner units cooling properly in any of the villas. Additional interviews with residents reported they have not experience their rooms temperatures being hot or uncomfortable.

Based on staff interviews, resident interviews, and LPA observations, the allegations Staff does not ensure comfortable temperatures for residents and the Facility is in despair is deemed unsubstantiated. This means that although the allegations may have happened or are valid, the preponderance of evidence requirement has not been met to prove that the alleged violations did or did not occur.

An exit interview was conducted and a copy of this report and 9099 C were reviewed and provided to Administrator Liliana Moreno.


SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Ivashia Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2