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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426760
Report Date: 03/23/2026
Date Signed: 03/23/2026 09:53:21 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2022 and conducted by Evaluator Seo Jeon
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20220822171003
FACILITY NAME:CITRUS COURTFACILITY NUMBER:
336426760
ADMINISTRATOR:MARLYA DUNHAMFACILITY TYPE:
740
ADDRESS:161 N HEMET STTELEPHONE:
(951) 927-6817
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:0CENSUS: 0DATE:
03/23/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Closed FacilityTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff caused injury to resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seo Jeon mailed this report to the ex-licensee’s last known mailing address via USPS certified mail, to communicate the findings related to the above-mentioned allegation. The facility has been closed since 08-26-2025. The Department’s investigation involved interviews with staff and reviews of records.

On 08-22-2022, Community Care Licensing (The Department) received a complaint report with the following allegation.

It was alleged that staff caused injury to resident. Information received indicated that Resident #1 (R1) was observed with bandaged and bruised hand by R1’s relevant party. R1’s relevant party stated that staff members gave different stories about what happened to R1’s hand.

Continued on LIC9099-C....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20220822171003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CITRUS COURT
FACILITY NUMBER: 336426760
VISIT DATE: 03/23/2026
NARRATIVE
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LPA conducted a record review and observed R1 no longer residing at this facility. LPA’s attempt to review R1’s resident file was unsuccessful due to expiration of record retention periods. LPA conducted an interview with Staff #1 (S1) who stated that R1 had a behavioral episode and swung at Staff #2 (S2). R1’s hand hit a dresser after missing S2 which resulted in bruising and skin tears. LPA attempted to interview S2, but S2 was unavailable for an interview due to being on personal leave. LPA conducted interviews with four (4) current residents, all of whom stated that all staff members have been respectful and provided intervention whenever necessary. None of the four (4) residents interviewed ever witnessed staff members causing injuries to residents in care. The Department’s investigation did not provide enough information to corroborate the allegation that staff caused injury to resident. Based on records review and interviews conducted, this allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was not conducted as the facility has been closed since 08-26-2025. A copy of this report was sent to the ex-licensee’s last known address via USPS certified mail due to the facility closure.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
LIC9099 (FAS) - (06/04)
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