336426760-10-14-2025-18-AS-RORN-DMHLGD-20251016084435

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336426760
Report Date: 10/10/2025
Date Signed: 10/14/2025 10:09:59 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2022 and conducted by Evaluator Sparkle Day

COMPLAINT CONTROL NUMBER: 18-AS-20220602163658

FACILITY NAME:	CITRUS COURT		FACILITY NUMBER:	336426760
ADMINISTRATOR:	MARLYA DUNHAM		FACILITY TYPE:	740
ADDRESS:	161 N HEMET ST		TELEPHONE:	(951) 927-6817
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	0	CENSUS:	DATE:	10/10/2025
		UNANNOUNCED	TIME BEGAN:	09:37 AM
MET WITH:			TIME COMPLETED:	09:38 AM

ALLEGATION(S):

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Resident sustained falls due to lack of care/supervision
Facility did not seek medical attention for resident
Resident required emergency medical care due to facility neglect

INVESTIGATION FINDINGS:

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On 6/6/2022 Licensing Program Analyst (LPA) Crystal Colvin conducted an unannounced visit to investigate the above allegation. LPA Colvin met with Adminsitrator Marlya Dunham and advised her of the purpose of today's inspection.

The Investigation consisted of the following:
On 6/6/2022 LPA Colvin reviewed files and documents related to prior resident (R1).

Allegation: Resident sustained falls due to lack of care/supervision
It is alleged that R#1 has had several falls while in care at the facility
On 6/6/2022 LPA Colvin reviewed files and documents related to prior resident (R1).
On 10/10/25 Licensing Program Analyst Sparkle Day began the follow up investigation.
LPA Day attempted to call Reporting Party regarding the allegation but could not be reached at the number provided. R#1 whereabouts are unknown. LPA Day attempted to call the facility. This facility has been closed since 1/31/2025 and there is new Ownership. Therefore No records or files were available for review

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20220602163658

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: CITRUS COURT	FACILITY NUMBER: 336426760
	VISIT DATE: 10/10/2025

NARRATIVE

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Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation #2: Facility did not seek medical attention for resident
It is alleged that R#1 had seizures and facility staff failed to seek medical attention.
On 6/6/2022 LPA Colvin reviewed files and documents related to prior resident (R1).
On 10/10/25 Licensing Program Analyst Sparkle Day began the follow up investigation.
LPA Day attempted to call Reporting Party regarding the allegation but could not be reached at the number provided. R#1 whereabouts are unknown. LPA Day attempted to call the facility. This facility has been closed since 1/31/2025 and there is new Ownership. Therefore No records or files were available for review
Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation #3: Resident required emergency medical care due to facility neglect
It is alleged that resident #1 developed a medical problem due to poor diet.
On 6/6/2022 LPA Colvin reviewed files and documents related to prior resident (R1).
On 10/10/25 Licensing Program Analyst Sparkle Day began the follow up investigation.
LPA Day attempted to call Reporting Party regarding the allegation but could not be reached at the number provided. R#1 whereabouts are unknown. LPA Day attempted to call the facility. This facility has been closed since 1/31/2025 and there is new Ownership. Therefore No records or files were available for review
Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A Copy of this report will be mailed to last known address: 161 N. Hemet Street Hemet, CA. 92544

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025

LIC9099 (FAS) - (06/04)

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