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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336426760
Report Date: 10/09/2025
Date Signed: 10/14/2025 01:07:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2022 and conducted by Evaluator Sparkle Day
COMPLAINT CONTROL NUMBER: 18-AS-20220222155559
FACILITY NAME:CITRUS COURTFACILITY NUMBER:
336426760
ADMINISTRATOR:MARLYA DUNHAMFACILITY TYPE:
740
ADDRESS:161 N HEMET STTELEPHONE:
(951) 927-6817
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:0CENSUS: DATE:
10/09/2025
UNANNOUNCEDTIME BEGAN:
12:57 PM
MET WITH:TIME COMPLETED:
12:58 PM
ALLEGATION(S):
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Facility is not assisting resident with proper hygiene
Neglect/Lack of supervision resulting in resident sustaining bruises
INVESTIGATION FINDINGS:
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On 3/3/2022 Licensing Program Analyst (LPA) Stephanie Torres, conducted an unannounced visit to the facility to initiate the investigation into the above allegations.The LPA met with Administrator, Marlya Dunham and informed her of the purpose of the visit.
The investigation consisted of the following:
On 3/3/2022 Licensing Program Analyst (LPA), Stephanie Torres,conducted staff and resident interviews, LPA reviewed records and took copies of pertinent documentation.

Allegation #1 : Facility is not assisting resident with proper hygiene
It is alleged that the facility is not bathing resident #1 (R1) properly resulting in foul smell
On 3/3/2022 Licensing Program Analyst (LPA), Stephanie Torres, interviewed Administrator who deny the allegation and states R#1 gets showers two times a week.
On 10/9/25 Licensing Program Analyst (LPA), Sparkle Day began the follow up investigation. LPA Day contacted Reporting party who indicates the above allegations were reported to her, but she did not have any physical knowledge of this. LPA Day attempted to call Aunt of R#1 regarding the allegations but could not
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20220222155559
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CITRUS COURT
FACILITY NUMBER: 336426760
VISIT DATE: 10/09/2025
NARRATIVE
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be reached at the number provided. R#1 whereabouts are unknown. LPA Day attempted to call the facility. This facility has been closed since 1/31/2025 and there is new Ownership. Therefore No records or files were available for review. Due to facility closing we were unable to locate all parties involved in the complaint. We were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation #2 : Neglect/Lack of supervision resulting in resident sustaining bruises

It is alleged that R#1 fell in the shower causing bruising

On 3/3/2022 Licensing Program Analyst (LPA), Stephanie Torres, interviewed Administrator Dunham who deny the allegation and states R#1 did not fall, R#1 lost her balance and the staff assisted her to the floor. There were no visible bruising at that time. Staff reported it right away.


On 10/9/25 Licensing Program Analyst (LPA), Sparkle Day began the follow up investigation. LPA Day contacted Reporting party who indicates the above allegation was reported to her, but she did not have any physical knowledge of this. LPA Day attempted to call Aunt of R#1 regarding the allegations but could not be reached at the number provided. R#1 whereabouts are unknown. LPA Day attempted to call the facility. This facility has been closed since 1/31/2025 and there is new Ownership. Therefore No records or files were available for review. Due to facility closing we were unable to locate all parties involved in the complaint. We were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A Copy of this report will be mailed to last known address: 161 N. Hemet Street Hemet, CA 92544

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2