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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336427235
Report Date: 07/18/2023
Date Signed: 07/18/2023 12:55:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2023 and conducted by Evaluator Ryan Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20230327165810
FACILITY NAME:CORONA RESIDENTIAL CARE CENTER LLCFACILITY NUMBER:
336427235
ADMINISTRATOR:AHARON STRIKSFACILITY TYPE:
740
ADDRESS:1400 CIRCLE CITY DRTELEPHONE:
(951) 735-0252
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:125CENSUS: 89DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Maria "Mary" Gonzalez- Administrator AssistantTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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Staff did not safeguard resident's personal items.
Staff do not safeguard resident's funds.
Staff mismanaged resident's medication.
Staff do not treat residents with dignity or respect.
Staff do not maintain a comfortable temperature in the facility.
Staff do not keep the facility free from odor.
Staff do not keep the facility free from pest.
Staff illegally evicting resident.
Staff are retaliating against resident for complaining.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility to deliver findings for the above complaint allegations. LPA met Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit.

The investigation consisted of a facility tour, review of facility documents, interviews with staff, and interviews with residents.

For allegation, Staff did not safeguard resident's personal items:

During interviews with residents, the residents did not have any concerns with staff safeguarding their personal items. The residents did not have any issues with missing clothing or any other personal items missing from their bedrooms. During interviews with the staff, the staff denied removing personal items from the residents’ bedrooms.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Efren MalagonTELEPHONE: (951) 248-8222
LICENSING EVALUATOR NAME: Ryan GardnerTELEPHONE: (951) 836-3180
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2023 and conducted by Evaluator Ryan Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20230327165810

FACILITY NAME:CORONA RESIDENTIAL CARE CENTER LLCFACILITY NUMBER:
336427235
ADMINISTRATOR:AHARON STRIKSFACILITY TYPE:
740
ADDRESS:1400 CIRCLE CITY DRTELEPHONE:
(951) 735-0252
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:125CENSUS: 89DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Maria "Mary" Gonzalez- Administrator AssistantTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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2
3
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5
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9
Staff did not refund residents for overpayment of fees.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility to deliver findings for the above complaint allegations. LPA met Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit.

The investigation consisted of a facility tour, review of facility documents, interviews with staff, and interviews with residents.

For allegation, Staff did not refund residents for overpayment of fees:

During interviews with residents, the residents did not have any issues or concerns with not being refunded an overpayment of rent. During interviews with the staff, the staff denied refunding a payment if a resident overpaid their rent.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Efren MalagonTELEPHONE: (951) 248-8222
LICENSING EVALUATOR NAME: Ryan GardnerTELEPHONE: (951) 836-3180
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 56-AS-20230327165810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CORONA RESIDENTIAL CARE CENTER LLC
FACILITY NUMBER: 336427235
VISIT DATE: 07/18/2023
NARRATIVE
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It is not often that a resident overpays rent, but if it occurred the resident would have the option of using the overpayment to put towards balance for the following month, or the resident can request to be issued the overpayment. Overall, there was not enough evidence to collaborate the above allegation.

Based on the evidence found during the investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report was discussed and provided to Administrator Assistant Maria "Mary" Gonzalez, along with a copy of the appeal rights.
SUPERVISOR'S NAME: Efren MalagonTELEPHONE: (951) 248-8222
LICENSING EVALUATOR NAME: Ryan GardnerTELEPHONE: (951) 836-3180
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 56-AS-20230327165810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CORONA RESIDENTIAL CARE CENTER LLC
FACILITY NUMBER: 336427235
VISIT DATE: 07/18/2023
NARRATIVE
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The staff stated they would never take personal items from a resident’s bedroom.

For allegation, Staff do not safeguard resident's funds:

During interviews with residents, the residents did not have any concerns with staff safeguarding their funds. The residents did not have any issues with not receiving checks that were mailed to them. During interviews with the staff, the staff denied not safeguarding residents’ funds. When residents receive mail, the mail is immediately given to the resident and or their responsible party.

For allegation, Staff mismanaged resident's medication:

During interviews with residents, the residents did not have any concerns with their medication being mismanaged, stolen, or missing. During interviews with the staff, the staff stated that the residents’ medications are handled appropriately. There have been no issues or complaints of missing or stolen medication.

For allegation, Staff do not treat residents with dignity or respect:

During interviews with residents, the residents stated that the staff is nice and respectful to the residents. The residents have not seen or heard of any issues where the staff was inappropriate with the residents. During interviews with the staff, the staff denied being disrespectful to the residents. The staff stated that they treat the residents fairly and respectfully. The staff denied yelling or saying inappropriate statements to the residents.

For allegation, Staff do not maintain a comfortable temperature in the facility:

During the facility tour, LPA observed the HVAC which was set at seventy-two (72) degrees Fahrenheit. During interviews with staff, the staff stated that the AC is set between seventy-two (72) degrees Fahrenheit and seventy-five (75) degrees Fahrenheit and the heater is set between seventy-eight degrees Fahrenheit and eighty (80) degrees Fahrenheit. During interviews with the residents, the residents all stated that they felt comfortable with the HVAC settings. The residents did not have concerns about being exceedingly hot or exceedingly cold.
SUPERVISOR'S NAME: Efren MalagonTELEPHONE: (951) 248-8222
LICENSING EVALUATOR NAME: Ryan GardnerTELEPHONE: (951) 836-3180
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 56-AS-20230327165810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CORONA RESIDENTIAL CARE CENTER LLC
FACILITY NUMBER: 336427235
VISIT DATE: 07/18/2023
NARRATIVE
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For allegation, Staff do not keep the facility free from odor:

During interviews with residents, the residents did not smell any unusual odor’s coming from the HVAC vents. The residents did not smell any unusual odor coming from the hallways, main areas of the facility, or their bedrooms. The residents stated that the facility has a pleasant smell throughout the facility. During interviews with the staff, the staff denied smelling any unusual smells coming from the HVAC vents and or any other area in the facility. The residents’ bedrooms are deeply cleaned once a week and spot cleaned in between the weekly cleaning as needed. If there was an unusual odor, the staff would find the route cause and correct the odor immediately.

For allegation, Staff do not keep the facility free from pest:

During interviews with residents, the residents stated that they have not seen or heard of any pests being in the facility. The residents have not seen or heard of any bowel movement droppings that would indicate a pest was present. During interviews with the staff, the staff denied having a pest problem at the facility. The facility has a monthly treatment conducted by Orkin Pest Control to prevent pests from entering the facility. If pests were reported to management, management would contact Orkin to complete a follow-up treatment immediately. During document review, LPA reviewed statements from dated 2/16/23 and 3/17/23 from Orkin Pest Control indicating that the company had completed monthly pest treatments at the facility.

For allegation, Staff illegally evicting resident:

During document review, LPA reviewed monthly statements that determined the resident in question had an unpaid balance of rent due to the facility. LPA reviewed a lawful thirty (30) day notice of eviction that was sent to state licensing and provided to the resident on 2/23/23. The eviction notice details the unpaid balance the resident owed to the facility as the basis for eviction.

For allegation, Staff are retaliating against resident for complaining:

During interviews with residents, the residents stated that they felt safe reporting allegations to state licensing.
SUPERVISOR'S NAME: Efren MalagonTELEPHONE: (951) 248-8222
LICENSING EVALUATOR NAME: Ryan GardnerTELEPHONE: (951) 836-3180
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 56-AS-20230327165810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CORONA RESIDENTIAL CARE CENTER LLC
FACILITY NUMBER: 336427235
VISIT DATE: 07/18/2023
NARRATIVE
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The residents stated that the facility staff has never threatened or retaliated against a resident for reporting an allegation of abuse and or neglect. During interviews with the staff, the staff denied retaliating against a resident for reporting an allegation of abuse and or neglect. The staff understands that the residents, as well as the staff, have the right to report abuse and or neglect to state licensing. The staff understands that they are mandated reporters and are legally responsible for reporting abuse and or neglect if they see or hear that a resident is being abused and or neglected at the facility.

Overall, there was not enough evidence to collaborate the above allegations.

Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report was discussed and provided to Administrator Assistant Maria "Mary" Gonzalez, along with a copy of the appeal rights.
SUPERVISOR'S NAME: Efren MalagonTELEPHONE: (951) 248-8222
LICENSING EVALUATOR NAME: Ryan GardnerTELEPHONE: (951) 836-3180
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6