336427235-9-29-2026-56-AS-NBRN-DZ9VG8-20261027162508

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336427235
Report Date: 09/29/2026
Date Signed: 09/29/2026 04:37:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2026 and conducted by Evaluator Andrew Martinez

COMPLAINT CONTROL NUMBER: 56-AS-20260506082912

FACILITY NAME:	CORONA RESIDENTIAL CARE CENTER LLC		FACILITY NUMBER:	336427235
ADMINISTRATOR:	AHARON STRIKS		FACILITY TYPE:	740
ADDRESS:	1400 CIRCLE CITY DR		TELEPHONE:	(951) 735-0252
CITY:	CORONA	STATE: CA	ZIP CODE:	92879
CAPACITY:	125	CENSUS: 99	DATE:	09/29/2026
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Assistant Administrator Mary Gonzalez		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff did not ensure resident would not be physically assaulted by another resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Andrew Martinez conducted an unannounced visit to continue a complaint investigation into the above-mentioned allegation and deliver findings. LPA met with Assistant Administrator Mary Gonzalez and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, and a records review. At time of visit, Resident #1 (R1) was no longer a resident of the facility and could not be interviewed.

For the allegation, Staff did not ensure resident would not be physically assaulted by another resident:
During the course of the investigation, three (3) staff members were interviewed regarding the allegation. Staff interviews revealed that Resident #1 (R1) reported concerns to staff that Resident #2 (R2) would bother them and/or attempted to hit them. Two (2) of the three (3) staff interviewed stated that R1 had previously made allegations that R2 was bothering R1 and/or attempting to hit R1. However, none of the three (3) staff interviewed reported personally witnessing R2 physically assault R1 or witnessing a physical altercation between the residents. The investigation did not identify staff who observed an actual physical assault or other physical abuse between the residents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Andrew Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20260506082912

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: CORONA RESIDENTIAL CARE CENTER LLC	FACILITY NUMBER: 336427235
	VISIT DATE: 09/29/2026

NARRATIVE

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The evidence established that R1 had made prior complaints regarding R2's conduct; however, the investigation did not establish, through witness observations or other corroborating evidence, that a physical assault occurred or that staff failed to take action in response to a substantiated incident of physical abuse. The available evidence was insufficient to establish that staff failed to ensure R1 was free from abuse.

During the course of the investigation, one (1) resident was interviewed regarding the allegation. R1 is no longer a resident of the facility at the time of the investigation and was unavailable for interview. Therefore, R1 could not be interviewed to obtain additional information or clarification regarding the alleged incident. R2 was interviewed; however, R2 was unable to provide information regarding the circumstances or specific details of the alleged physical assault. Consequently, the investigation did not obtain additional information from R1 or R2 that would corroborate the occurrence of the alleged physical assault.

Based on the totality of the evidence obtained during the investigation, the Department was unable to establish by a preponderance of the evidence that staff failed to ensure R1 was free from physical abuse by another resident. Therefore, the allegation that staff did not ensure resident would not be physically assaulted by another resident is determined to be UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this Complaint Investigation Report (LIC 9099/LIC 9099C) was discussed and a copy was provided to Assistant Administrator Mary Gonzales at the conclusion of the visit..

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Andrew Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026

LIC9099 (FAS) - (06/04)

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